Carlos Sanches work email
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Carlos Sanches personal email
IT professional with 20 years of experience, during my career I had the opportunity to work on different areas developing skills to manage OKRs(Objective Key Results), internal projects(Data center move, upgrades, hardware refresh, transition...), build client relationship, manage contracts/SLAs, develop talents, work with Agile rituals and identify technical opportunities for new business.
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Senior Manager, Delivery ManagementKyndryl Jul 2023 - PresentHortolândia, São Paulo, BrasilSenior People Manager leading the entire Mainframe scope(Infrastructure Support and Operation) for an American multinational corporation which offers a wide range of financial products and services. As a manager I’m responsible to understand the business/customer strategy and work with the technical/account team to provide the best experience to the client. -
Senior Manager, Delivery ManagementKyndryl Nov 2021 - Jun 2023Hortolândia, São Paulo, BrasilPeople Manager leading 23 mainframe technical professionals responsible to install, configure and maintain the entire monitoring architecture and automations for the IBM CIO account(+300 zOS/zVM LPARs) using IBM System Automation, IBM z Netview, WAC/OPS, WWAO, Omegamon, IBM z Decision Support, Splunk and Sysview). As a manager I work with my team to identify business opportunities to modernize, transform and automate manual tasks to reduce human intervention and gain of productivity.
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People Manager, Delivery ManagementIbm Apr 2018 - Oct 2021Hortolândia, São Paulo, Brazil -
Squad Leader, Delivery ManagemetIbm Jul 2016 - Apr 2018Hortolândia, São Paulo, BrasilSquad Leader working with 20 mainframe technical professionals responsible to install, configure and maintain middleware scope and also Capacity&Performance reports for around 200 zOS LPARs for the IBM CIO account. As a operational leader I was responsible to manage the workload, allocate resource for different projects and ensure the SLA agreed with the customer.
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Service Integration LeaderIbm Jul 2014 - Jul 2016HortolândiaService Integration Leader working with 12 technical professionals (Windows, CITRIX, VMWare, Unix, Tivoli Storage Manager, Oracle, SQL, Notes Domino and Capacity&Performance), responsible to manage around 600 servers of a largest Brazilian food retail company. As a leader I was responsible to manage the workload, allocate resource for different projects, ensure the SLA agreed with the customer, work with the account executive to keep the financial control, client relationship, manage KPIs, support the business, create RCAs and lead critical issues. During this period I had the great opportunity to work with the customer to build the e-Commerce on SoftLayer(IBM Cloud), Data Center move(Logical and physical), disaster recovery and preparation/support for “black Friday”
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Team Leader, Backup And RecoveryIbm Dec 2010 - Jul 2014HortolândiaTeam Leader, working with around 30 Backup&Restore technical professionals supporting domestic accounts. As a leader I worked with the team to ensure the backup policy for each customer, manage the workload, allocate resource for different projects, ensure the SLA agreed with the customer, create RCA, lead critical issues and present executive reports to the executives.
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Team Leader, SecurityIbm Aug 2008 - Dec 2010HortolândiaTeam Leader, working with around 20 technical professionals responsible for the security health checking process for domestic accounts.
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Service Delivery ManagerIbm Feb 2008 - Aug 2008HortolândiaService Delivery Manager, working to manage the remote IT service of a big Brazilian brewing company. My main attribution was to manage and control all operational demands from customers and from IBM, doing the relationship and negotiations between both parts.
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Computer Operator And Shift Lead, Global Command CenterIbm Aug 2002 - Jan 2008HortolândiaMainframe and Distributed Computer Operator providing the monitoring and first level support for domestic accounts.
Carlos Sanches Skills
Carlos Sanches Education Details
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Ibta - Instituto Brasileiro De Tecnologia AvançadaAdministração De Redes E Sistemas
Frequently Asked Questions about Carlos Sanches
What company does Carlos Sanches work for?
Carlos Sanches works for Kyndryl
What is Carlos Sanches's role at the current company?
Carlos Sanches's current role is Senior Manager, Delivery Management.
What is Carlos Sanches's email address?
Carlos Sanches's email address is cs****@****ibm.com
What schools did Carlos Sanches attend?
Carlos Sanches attended Ibta - Instituto Brasileiro De Tecnologia Avançada.
What skills is Carlos Sanches known for?
Carlos Sanches has skills like Team Leadership, Outsourcing, Itil, Atendimento Ao Cliente, Servidores, Data Center.
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