I am Carlos Gabriel Díaz, a corporate analyst at Atento, the leading company in customer relationship services and business process outsourcing in Latin America. Currently, I am pursuing a technical degree in software development at UPATecO, an educational institution that offers quality personal development in the field of information technology. Among my skills are proficiency in English and sales support.At Atento, I work as a business analyst in the Movistar Negocios B2B campaign, providing support to leaders, supervisors, and customer service representatives to achieve their cross-selling objectives. My responsibilities include analyzing data, preparing reports, identifying improvement opportunities, and proposing solutions. I am motivated by the challenge of optimizing processes and meeting the needs of both internal and external customers.I consider myself a creative, proactive, and collaborative person, and I would like to be part of a team that values diversity, innovation, and continuous learning.