Liferay's vision is to develop a vibrant business and make technology useful, in order to contribute with people and help them reach their full potential to help others. Liferay is a software company, based in Los Angeles, California with more than 40 offices world wide. Liferay Latin America's HQ are located in Recife, Brazil.Some of my main responsibilities are:- Build strong and long lasting relationships with our customers.- Advocate on behalf of our customers inside the support department.- Strongly contribute with the company's customers retention.- Be the main point of contact between customers and the support department. - Helped the customers plan any major event in order to assure the success and minimize any possible risk.- Introduced new customers into our subscription support services practices and processes. - Always maintain a high level of communication (with both internal and external teams).