Carlos Lugo Cisneros Email & Phone Number

Greets and welcomes customers.Provides direct and indirect customer service to staff and public including staffing public service desks, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, creating displays, and other duties as needed.Creates and implements programs, including outreach engagement, based on community needs and City and department strategic priorities.Responds to customer inquiries and requests for information in-person, by phone, or online; and refers complex inquiries and requests to professional librarians, facilities, and technical staff when needed.Researches and compiles information and resources.Provides administrative support including scheduling and coordinating meetings and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling tasks.Maintains and manages data, records and reports; and prepares memos, letters, and other documents.Provides guidance to other Library Associates on an as needed basis.

Received, handled, and kenneled animals of all species including those of unknown temperament, aggressive, sick, and injured.Performed basic maintenance to ensure the safety of all employees, the public, and animals.Performed a weekly inventory of supplies and orders. Maintained relevant written and electronic records; entered and retrieved information regarding animals’ behavior, health, and kennel needs.Assisted the public with adoptions and finding lost animals by answering questions, providing education, and assisting potential adopters with animal handling and counsel, as needed.Monitored animals’ physical conditions and performs health care as directed by the veterinarian.Performed receiving, reclaiming, animal care, and adoption duties.Managed cage and kennel space by performing daily inventory/health inspections of animals.Attended training, maintained certifications, and trained other personnel on cleaning/disinfection, animal handling, and other animal care duties.Assisted other personnel, law enforcement agencies, and other organizations as necessary.Provided animal husbandry; cleaned, disinfected, and maintained animal areas to ensure disease management protocol and safety; conducted daily inspections of shelter animals and areas to ensure proper safety, health, and care.Reviewed policies and procedures to ensure they were up to date.Facilitated aspects of daily animal care operations, including management of space, created a staff roster, held morning team meetings, adjusted daily plans for the unit, etc., as needed/assigned.

Austin, Texas Metropolitan Area

Cleaned, disinfected and maintained shelter areas as assigned. Fed, watered, bathed, and exercised animals.Provided humane sheltering services in compliance with State minimum standards and shelter policies. Safely and humanely handled animals, of unknown health and temperament. Assisted in monitoring the medical/behavioral status of animals and performs related health care activities. Contributed to the programs and services that support the shelter’s live outcome goal. Loaded dead animals onto trucks. Ensured the safety of animals and people in the shelter. Accurately maintained all required records in the shelter’s database. Provided information to the public. Assisted in unloading trucks, stocking shelter areas and storing materials. Maintained facility and grounds in a clean, neat and organized manner.

Austin, Texas Area

Receive payment by cash, credit cards, vouchers, or automatic debits.Assist customers by providing information and resolving their complaints.Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.Stock shelves and mark prices on shelves and items.

Bryan/College Station, Texas Area

Provided customer assistance to students, on-campus residents. and campus visitors.Handled security and transactions of keys for the facility and surrounding dorm.Ensured Commons building was a safe and clean area for guests.Acted as intermediary between residents, resident advisers, and campus maintenance.

Austin, Texas Area

Provided customer assistance in the front of the store.Handled monetary transactions between customers and store.

Austin, Texas Area

Interned with the Austin Fire Department's Maintenance division.Completed orders from fire stations asking for maintenance.Worked with warehouse crew to stock inventory.