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Carlos H. Rubio Email & Phone Number
Business Intelligence Analyst
at
wienerberger
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Business Intelligence Analyst
Location
Budapest, Hungary
Company size
Who is Carlos H. Rubio? Overview
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Quick answer
Carlos H. Rubio is listed as Business Intelligence Analyst at wienerberger, a with 3866 employees, based in Budapest, Hungary. AeroLeads shows a matched LinkedIn profile for Carlos H. Rubio.
Carlos H. Rubio previously worked as Reporting & Analytics Delivery Lead at Cielo Talent and Operational Reporting Analyst at Cielo Talent. Carlos H. Rubio holds Negocio Y Comercio Internacional, International Business & Commerce from Universidad Autónoma De Sinaloa.
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wienerberger
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Profile bio
About Carlos H. Rubio
Reporting & Analytics Delivery Lead with experience in RPO (Recruitment Process Outsourcing) Reporting, Data Analysis and Automation. Extensive IT background with with over 12+ years of experience in Service Desk related processes and best practices. Former Service Desk Team Lead, Service Desk SME, Quality & Trend Analysis Manager, Knowledge and Transition Manager.My career goal is simple, to be a diligent and trust worthy member of a culturally diverse team, driven by high quality standards and delivering the best experience to customers and increase their satisfaction.Areas of interest: Leadership, Team Management, Quality Assurance, Continuous Improvement, Reporting & Trend Analysis, Automation, Customer Satisfaction, Service Delivery Management, Knowledge Management.
Current workplace
Carlos H. Rubio's current company
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Wienerberger
10 roles
Carlos H. Rubio work experience
A career timeline built from the work history available for this profile.
Reporting & Analytics Delivery Lead
- Leading Budapest Team to deliver accurate and timely reporting across EMEA.- Communicate proactively with Account Leaders to address process changes, review historical data and evaluate performance.- Drive all required client reporting on metrics, SLAs. KPIs and general performance analysis.- Billing and Forecasting.- Create and manage Ad-Hoc data analysis / reporting tools.- Automation of existing processes and data driven templates.
Operational Reporting Analyst
- Communicate proactively with Account Leaders to address process changes, review historical data and evaluate performance.- Drive all required client reporting on metrics, SLAs. KPIs and general performance analysis. Billing and Forecasting.- Create and manage Ad-Hoc data analysis / reporting tools.- Automation of existing processes and data driven templates.
Jun 2021 - Dec 2021
Service Desk Team Lead
- Team Management.- Operative/Service Improvement and Action Plan implementation.- Service Desk Internal Processes Management & Continuous Improvement.- 1-to-1 Feedback and Coaching.- Client Escalation and Complains handling.- Daily, Weekly and Monthly SLA/KPI compliance.- Quality Assurance and Reporting Initiatives.- Incident/Change/Problem Management.
Mar 2019 - May 2021
Service Desk Qa & Trend Analysis Manager
- Service Desk Quality Assurance Management.- Local and Off Shore Customer Service Transition and Planning.- Subject Matter Expert (SME) in Hardware/Software technical and applications support.- Service Desk Advanced Reporting Automation. KPI/SLA & Trend Analysis.
Mar 2017 - 2019
Service Desk Qa & Reporting Manager
- Service Desk Advanced Reporting Automation.- Operative/Service Improvement and Action Plan implementation.- Service Process Continuous Improvement.- Service Desk Quality Assurance, Off Shore services.
Sep 2015 - Feb 2017
Service Desk Quality Assurance Analyst
- Project Quality MGT Certification (PMBOK® Guide-4th Edition) July 2014, Puebla, Mex.- ITIL Foundation for Service Management Certification. October 2014, Puebla, Puebla.- Service Desk Quality Assurance, Off Shore/Local services. Improvement areas monitoring.- Incidents, Service Process Trend Analysis. KPI Reporting. Service Desk Training.- Customer Service, Off Shore/Local. Service Desk Internal Processes Management.- Local/Off Shore Customer Service Transition/Planning. Service Continuous Improvement.
Dec 2013 - Sep 2015
Consultor Jr Comercialización
- Merchandising / Sales Coordination and Administration.- Online Shop and E-Commerce Sales supervising and management.- E-mailing y Social Networks campaigns. Web Page management.- Call Center and Sales Team Training, Customer Service.
Aug 2012 - Jan 2013
Coordinador Call Center
- Merchandising / Sales Coordination and Administration.- Sales Teams Coaching Training. Customer Service and Complaint handling procedures.- Phone Call Quality Assurance. Procedures Audit, Customer Service, Complaints, Sales.- Service Quality Assurance.
Feb 2012 - Aug 2012
Analista Help Desk
- Service Desk Institute Certification, Service Desk Agent / July 2010, Culiacán, Sinaloa- Hardware and Software technical support.- IT, Sales, Construction, Finance, Supply Chain and Logistics project evaluation.- Technical assistance and User training, along with Service Procedures.
May 2010 - Feb 2012
Team & coworkers
Colleagues at wienerberger
Other employees you can reach at wienerberger.com. View company contacts for 3866 employees →
CB
Christophe Beltzung
Colleague at WienerbergerMulhouse, Grand Est, France
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AG
Alain Guichard
Colleague at WienerbergerPontigny, Bourgogne-Franche-Comté, France
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SJ
Sarah Jackson
Colleague at WienerbergerCrewe, England, United Kingdom
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MA
Marina Alles
Colleague at WienerbergerAustria
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AB
Antje Beike
Colleague at WienerbergerLeeds, England, United Kingdom
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ŁP
Łukasz Popis
Colleague at WienerbergerWarsaw Metropolitan Area, Poland
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TM
Thomas Mandl
Colleague at WienerbergerVienna, Austria
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GP
Gerald Pühringer
Colleague at WienerbergerVienna, Austria
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FP
Francesco Putrino
Colleague at WienerbergerAustria
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MB
Marian Beder
Colleague at WienerbergerZlaté Moravce, Nitra Region, Slovakia
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Christophe Beltzung
Colleague at WienerbergerMulhouse, Grand Est, France
View →
AG
Alain Guichard
Colleague at WienerbergerPontigny, Bourgogne-Franche-Comté, France
View →
SJ
Sarah Jackson
Colleague at WienerbergerCrewe, England, United Kingdom
View →
MA
Marina Alles
Colleague at WienerbergerAustria
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AB
Antje Beike
Colleague at WienerbergerLeeds, England, United Kingdom
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ŁP
Łukasz Popis
Colleague at WienerbergerWarsaw Metropolitan Area, Poland
View →
TM
Thomas Mandl
Colleague at WienerbergerVienna, Austria
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GP
Gerald Pühringer
Colleague at WienerbergerVienna, Austria
View →
FP
Francesco Putrino
Colleague at WienerbergerAustria
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MB
Marian Beder
Colleague at WienerbergerZlaté Moravce, Nitra Region, Slovakia
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1 education record
Carlos H. Rubio education
FAQ
Frequently asked questions about Carlos H. Rubio
Quick answers generated from the profile data available on this page.
What company does Carlos H. Rubio work for?
Carlos H. Rubio works for wienerberger.
What is Carlos H. Rubio's role at wienerberger?
Carlos H. Rubio is listed as Business Intelligence Analyst at wienerberger.
Where is Carlos H. Rubio based?
Carlos H. Rubio is based in Budapest, Hungary while working with wienerberger.
What companies has Carlos H. Rubio worked for?
Carlos H. Rubio has worked for Wienerberger, Cielo Talent, Tata Consultancy Services, T-Systems México, and Homex.
Who are Carlos H. Rubio's colleagues at wienerberger?
Carlos H. Rubio's colleagues at wienerberger include Christophe Beltzung, Alain Guichard, Sarah Jackson, Marina Alles, and Antje Beike.
How can I contact Carlos H. Rubio?
You can use AeroLeads to view verified contact signals for Carlos H. Rubio at wienerberger, including work email, phone, and LinkedIn data when available.
What schools did Carlos H. Rubio attend?
Carlos H. Rubio holds Negocio Y Comercio Internacional, International Business & Commerce from Universidad Autónoma De Sinaloa.
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