Carlos Sierra Mir Email & Phone Number

Dublin, Ie

→ Identification and development of business opportunities, collaborating with multidisciplinary teams to design and execute customized commercial proposals→ Conducted internal analysis, market research, and external competitor analysis, identifying market trends that resulted in a 15% increase in client market share over 12 months → Developed and maintained client databases, enhancing data accessibility by 40%, which reduced research time by 30% to our clients→ Plan and execute detailed strategies and action plans, tracked through KPIs, leading to a 20% improvement in client revenue growth→ Optimized internal operational processes across Supply Chain, Customer Service, Data, and Financial Management, resulting in 25% cost reduction→ Led reporting and evaluation meetings with clients achieving an 85% client satisfaction rate → Fostering and maintain solid customer relationships by achieving a 90% renewal rate

→ Project management to achieve established objectives→ Continuous enhancement by identifying improvement opportunities in business processes.→ Provided functional support, resolving 95% of issues within 24 hours and 10% reduction in support tickets→ Compiled, analyzed, and designed solutions for the optimization of operational processes, resulting in a 20% reduction in process cycle time → Create and maintain detailed documentation of processes and user manuals reducing onboarding time for new employees by 20%

→ Client portfolio management→ Developed and executed commercial strategies focusing on ROI and ROA → Managed KPIs and monitored performance, leading to a 25% reduction in response time → Forecasted sales and reported to management, achieving a forecasting accuracy rate of 90% → Collaborated with Operations, Marketing, and Finance teams to align cross-departmental strategies → Handling of CRM system for customer management, leading to a 20% increase in customer retention

Master'S Degree, International Business, Mib

Bachelor Of International Business

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

English Language And Literature, General