Led team achieving and exceeding annual sales targets consistently. - Fostered a customer-centric approach, ensuring high levels of customer satisfaction and repeat business.- Streamlined operations, reducing overhead costs while maintaining quality standards.- Spearheaded training and development programs for sta ff, resulting in increased productivity and reduced turnover.- Conduct thorough assessments of vehicle damage resulting from accidents to determine repair costs.- Collaborate with insurance adjusters and policyholders to provide accurate estimates for claim settlements.- Utilize industry-standard software and tools to calculate repair costs and provide detailed reports.- Communicate e ectively with repair facilities, suppliers, and clients to facilitate the repair process.- Keep up-to-date with evolving automotive technologies and repair techniques to provide precise estimates.- Maintain accurate records of estimates, repair progress, and communications with stakeholders.