Carlota Gatius Email & Phone Number

We are a multidisciplinary team formed by experts in legal, analytics, communication and marketing, specialized in the integral management of identity and digital reputation.With more than 10 years of experience in crisis management and online reputational problem solving, we are the first comprehensive consulting firm specialized in the prevention and management of digital reputational risk.The services we offer are:- Online Listening- Crisis planning and… Show more We are a multidisciplinary team formed by experts in legal, analytics, communication and marketing, specialized in the integral management of identity and digital reputation.With more than 10 years of experience in crisis management and online reputational problem solving, we are the first comprehensive consulting firm specialized in the prevention and management of digital reputational risk.The services we offer are:- Online Listening- Crisis planning and management- Intellectual Property- Digital Regulation- Digital Identity- Opinion Platforms- Training & Education Show less

Barcelona Y Alrededores, España

− Designed marketplace monetization strategy and lead cross-functional teams towards company objectives− Definition of the communication plan to ensure new Badi guarantees success, coordinating communication,marketing, legal, customer experience and product teams− Support to the Spain General Manager to ensure the creation and implementation of a strategy designed to growthe business

Barcelona Y Alrededores, España

− Launched a full self-service platform in order to bring efficiency and automation to daily process across Criteo operations− Prepared and presented onboarding sessions for all the affected stakeholders (+200 attendees) in order to soften the transformation impact− Designed the new sales process and equipped both commercial and operational teams with the right self-service platform functionality knowledge

Madrid Y Alrededores, España

Lima, Peru

Fast moving and consumer goods – Finance & Operations− Analyzed and defined a new organizational structure for the headquarters and its subsidiaries based on strategicguidelines for optimization and efficiency− Created a Shared Service Centre at the headquarters that provided all the subsidiaries (5 different countries)− Led the follow-up of the new operation and created a new relation model between the headquarters and itssubsidiaries

Barcelona Y Alrededores, España

Airline industry – Customer Experience − Designed a mitigation plan to reduce the financial impact of claims and automated claim management process− Implanted transversally initiatives focused on improving operational performance and customer experience. Analyzed their impact on company’s Net Promoter ScoreAirline industry – Finance− Led the budgetary processes team. Deviation analysis, costs control and automation of procedures− Developed a homogeneous… Show more Airline industry – Customer Experience − Designed a mitigation plan to reduce the financial impact of claims and automated claim management process− Implanted transversally initiatives focused on improving operational performance and customer experience. Analyzed their impact on company’s Net Promoter ScoreAirline industry – Finance− Led the budgetary processes team. Deviation analysis, costs control and automation of procedures− Developed a homogeneous management reporting pack across all areas of the company− Defined the internalized and outsourced processes of the financial area Show less

Mster'S Degree, Master Intenret Business

Fields of study: • Vision, Strategy & Marketing in the digital era • Innovation, Design Thinking & Lean (Scrum, Kanban) • Digital Tech.

Degree In Industrial Engineering, Management And Logistics

Thesis focused on viability study of implementation of RFID technology in a startup clothing brand