Carlo Tedjadharma Email & Phone Number

Bangkok, Bangkok City, Thailand

-Planning, Preparing, Training, Executing the implementation of the ERP system (FutureLog) manage customer expectation to fulfill each hotel operation needs and provide workaround and mitigate the risk arise during project implementation for the Indonesian, Malaysia, and Philippines Hotel market.-Ensure familiarity and expertise with the new feature releases, as they have been deployed to the production environment.-Presenting company profile and demonstrating the system to potential customers-Presenting as company representative in the British Chamber of Commerce (BCCT) in several events

Bangkok Metropolitan Area

Pre-Opening Test Kitchen by The Food School-Forecasting and Budgeting Food and Beverage for 2022-Developing Strategic Plan and Action Plan Pre-Opening-Create & Execute Marketing Social Media Planner-Create & Execute Monthly Promotions-Create & Execute F&B Package Promotion-On-Boarding 3rd party delivery platforms (Grab, Food Panda, Line Man, and Yindii)-Create Coffee, Tea, and Kombucha Concepts & Menu-Create & Design Retail Merchandising Section-Establish Front of House & Back of House SOP-Developing Beverages Ingredients-Costing & Pricing Beverage Products-Selecting, Handling and Receiving OS&E and FF&E-Create Beverage Training Plan-Create & Developing Service Training Plan-Handling, Managing & Execute Pre, Peri, Post Events Operations-Assisting F&B team daily basis service operation

Makati, Metro Manila, Philippines

-Assistant restaurant manager in all-day dining mix with Japanese and Thai restaurants with 256 seat capacity.-Initiate and execute own project assignments to help boost revenue during the pandemic.-Experience handling COVID-19 business operations situations. -Outlet Champion for 3rd party online applications (Food Panda, Grab Food, Eatigo Take out & Pick A Roo)-Experience in Japanese, Thai, and International cuisine.

Makati, Metro Manila, Philippines

Assigned in Dusit Thani Manila, Philippines focusing on Food and Beverage Department.-Crossed training on all departments

Hangzhou City, Zhejiang, China

-To supervise the team and making sure the team followed SOP-Ensure the proper appearance and grooming of assigned Colleagues-Lead the team to achieve daily target sales-Assigned daily table & station assignment -Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment for each station.-Complete scheduled inventories, stock, and requisition necessary supplies

Hangzhou City, Zhejiang, China

-Create and planning company marketing exhibition activity.-Market research other competitors in the city

Bangkok City, Thailand

-Greet and welcome guests upon arrival. Check-in guests, verifying reservation, and credit information-Escorting guest to the room and explain about hotel and room facilities-Make reservations over the phone and in-person-Increase revenues by upselling room package, spa package and breakfast or dinner at all day dining restaurant. -Listen to guest’s complaints or concerns and resolve their issue in a timely manner-Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of the shift-Run daily reports to check reservations for accuracy and identify any special requests-Preparing amenity and registration form for VIP guests-Assigning rooms for airlines and groups series

Hangzhou, Zhejiang, China

Greater Jakarta Area, Indonesia

Language, Chinese Language And Literature

Bachelor'S Degree, Bachelor Of Management, 3.37

Other, Thai Language And Literature

2 months in 2018 2 months in 2019

Tourism And Travel Services Management