Ron Carlson Email & Phone Number

Lakewood, Ohio, United States

Management, customer service, account and production line management, quality control, maintenance, project champion, team building, decision making, technical, analytical, creative problem solving, communication, supervision, and training.

Cleveland, Ohio, United States

● Managing on-site operations in service to owners, residents, visitors, contractors, and staff of a 12-story building in Cleveland Ohio with 108 condominiums (owner-occupied and leased).● Facilitating the needs of residents through active communication, project management, adaptability and creative problem solving.● Managing and performing maintenance in collaboration with Hanna Commercial Real Estate Floating Field Maintenance staff and various professional contractors.● Developing, and supporting collaborative relationships with contractors, realtors, and vendors.● Interpreting blueprints, building documents, schematics, and wiring diagrams.● Employing excellent communication and customer service skills.● Being goal-oriented, with astute attention to detail.● Using efficient, time management skills with the ability to multitask while adapting to changing conditions and priorities.● Improving maintenance processes and reducing project time by 20-50%.

Various

● Service Dispatch Manager and Remote IT Provider to city offices, schools, and local businesses. ● Sales and service management for Lakewood Computer Stores.● Mentoring and supervising technical and sales staff.● In-house, on-site & remote computer systems problem solving, POS, network troubleshooting and setup/maintenance.● Clean operating system and software installation and PC set-up, including software, and hardware upgrades.● Security, virus removal and prevention

Sheffield Village Ohio 44035

● Served as Quality Support Specialist for three Metokote plants.● Managed, redesigned, and reprogrammed the quality/document control database.● Specialized in new and existing customer APQP, PPAPs, specifications and Lab testing.● Trained Quality Control Inspectors and Operators.● Increased quality and production levels through workforce trainings, inspections, audits, statistical analyses, generating and presenting reports to management and production line leaders and staff.● Certified Internal ISO Auditor – Team Leader in charge of developing corrective actions for external ISO audits leading to Metokote's ISO rectification.● Gained approval for Metokote Maumee plant to process automobile parts for Honda Canada.● Established best practices at Metokote's John Deere Plant in East Moline, Illinois.● Certified ISO 9001; 2000 emphasis on ISO/TS 16949, Statistical Process Control (SPC) 8-D, 5-Why, PPAP, APQP, PFMEA, GAGE R&R, Control Plans, Hazmat, Document Control and Lab/Production Line Process Technician.

Lakewood, Ohio, 44107

● Providing custom computer, server, and point-of-sale (POS) builds. ● Including installation, maintenance, and tech support.

Middleburg Heights, Ohio, United States

● Achieved the highest sales month in Artisan Industries' 15-year history by creating and ensuring prompt fulfillment of production schedules, sales/purchase orders, customer quotes and information requests.● Improved on-time delivery from 56% to 98%, and increased customer satisfaction by overseeing the production process, supervising employees, providing inventory control, implementing quality assurance measures, managing vendor outsourcing, establishing production schedules, overseeing shipping and receiving.● Managed Microsoft Windows Server 2003, Peachtree Accounting Software. Supported office staff and shipping receiving barcode system workstations. Managed and upgraded Network and telecommunications systems. Configured DHCP, TCP/IP, LAN/WAN. Installed and managed routers, switches, hubs, and network printers.

Lakewood, Ohio, United States

● Managed the expansion and upgrade of 100 computer workstations within budget through project planning, equipment procurement, scheduling, implementation, and systems automation.● Supervised, hired, trained, and developed staff of the library's technology center, contributing to the library's advance in rankings from the #5 to #1 Public Library in the United States for mid-size public libraries, 2002 & 2003 (according to Hennen American Library Rating).● Developed, marketed, and supervised computer classes and special-interest seminars, empowering others to achieve their goals using the internet and productivity programs.● Created instructional manuals and HTML Web pages.

Bachelor'S Degree, Business/Managerial Economics, 3.2

Field Of Study Master Of Business Administration - Mba, 4.0

Management, Communications, Organizational Behavior, Marketing and Business Law

Associate'S Degree, Business, Management, Marketing, And Related Support Services, Transferred

Activities and Societies: Ohio University Psychology Club, Soccer

Education record