Management, customer service, account and production line management, quality control, maintenance, project champion, team building, decision making, technical, analytical, creative problem solving, communication, supervision, and training.

● Managing on-site operations in service to owners, residents, visitors, contractors, and staff of a 12-story building in Cleveland Ohio with 108 condominiums (owner-occupied and leased).● Facilitating the needs of residents through active communication, project management, adaptability and creative problem solving.● Managing and performing maintenance in collaboration with Hanna Commercial Real Estate Floating Field Maintenance staff and various professional contractors.● Developing, and supporting collaborative relationships with contractors, realtors, and vendors.● Interpreting blueprints, building documents, schematics, and wiring diagrams.● Employing excellent communication and customer service skills.● Being goal-oriented, with astute attention to detail.● Using efficient, time management skills with the ability to multitask while adapting to changing conditions and priorities.● Improving maintenance processes and reducing project time by 20-50%.

● Service Dispatch Manager and Remote IT Provider to city offices, schools, and local businesses. ● Sales and service management for Lakewood Computer Stores.● Mentoring and supervising technical and sales staff.● In-house, on-site & remote computer systems problem solving, POS, network troubleshooting and setup/maintenance.● Clean operating system and software installation and PC set-up, including software, and hardware upgrades.● Security, virus removal and prevention

● Served as Quality Support Specialist for three Metokote plants.● Managed, redesigned, and reprogrammed the quality/document control database.● Specialized in new and existing customer APQP, PPAPs, specifications and Lab testing.● Trained Quality Control Inspectors and Operators.● Increased quality and production levels through workforce trainings, inspections, audits, statistical analyses, generating and presenting reports to management and production line leaders and staff.● Certified Internal ISO Auditor – Team Leader in charge of developing corrective actions for external ISO audits leading to Metokote's ISO rectification.● Gained approval for Metokote Maumee plant to process automobile parts for Honda Canada.● Established best practices at Metokote's John Deere Plant in East Moline, Illinois.● Certified ISO 9001; 2000 emphasis on ISO/TS 16949, Statistical Process Control (SPC) 8-D, 5-Why, PPAP, APQP, PFMEA, GAGE R&R, Control Plans, Hazmat, Document Control and Lab/Production Line Process Technician.

● Providing custom computer, server, and point-of-sale (POS) builds. ● Including installation, maintenance, and tech support.

● Achieved the highest sales month in Artisan Industries' 15-year history by creating and ensuring prompt fulfillment of production schedules, sales/purchase orders, customer quotes and information requests.● Improved on-time delivery from 56% to 98%, and increased customer satisfaction by overseeing the production process, supervising employees, providing inventory control, implementing quality assurance measures, managing vendor outsourcing, establishing production schedules, overseeing shipping and receiving.● Managed Microsoft Windows Server 2003, Peachtree Accounting Software. Supported office staff and shipping receiving barcode system workstations. Managed and upgraded Network and telecommunications systems. Configured DHCP, TCP/IP, LAN/WAN. Installed and managed routers, switches, hubs, and network printers.

● Managed the expansion and upgrade of 100 computer workstations within budget through project planning, equipment procurement, scheduling, implementation, and systems automation.● Supervised, hired, trained, and developed staff of the library's technology center, contributing to the library's advance in rankings from the #5 to #1 Public Library in the United States for mid-size public libraries, 2002 & 2003 (according to Hennen American Library Rating).● Developed, marketed, and supervised computer classes and special-interest seminars, empowering others to achieve their goals using the internet and productivity programs.● Created instructional manuals and HTML Web pages.