During my prior role as a client Success Associate at Gartner, I’ve built a reputation for delivering exceptional value through adaptability, collaborative teamwork, and a relentless focus on growth and improvement. My approach centers on not just meeting expectations but continuously pushing the boundaries to optimize business workflows and drive meaningful client engagement.With a strong adaptability mindset, I excel in dynamic environments, tailoring solutions to meet the diverse and ever-evolving needs of clients. I view challenges as opportunities, using a collaborative problem-solving approach to navigate obstacles and deliver personalized, effective solutions. Whether working alongside colleagues or directly with clients, I thrive on the synergy that comes from teamwork and collective input, always focused on achieving the best outcomes.My growth mindset drives me to constantly seek new ways to enhance processes and deliver consistent improvements. Whether analyzing data to inform strategy or developing innovative methods to optimize efficiency, I am committed to delivering results that exceed expectations. Every interaction, project, or task is an opportunity to learn, grow, and contribute more value.I’m passionate about making a lasting impact and take pride in my ability to foster long-term relationships that benefit both clients and the organization. Let's connect and discuss how my skills in problem-solving, teamwork, and continuous improvement can contribute to your company’s success and growth.
Shell
View- Website:
- newhomesalesconnection.com
- Employees:
- 236
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Sector Marketing AnalystShellHouston, Tx, Us -
Property ManagerSelf Employed-Real Estate Nov 2019 - PresentBryan/College Station, Texas Area• Manage over $2500 monthly revenue through automated Excel tracking on rent, mortgage, utility, and insurance payments while retaining over $400 monthly positive cashflow • Maintain over 90% annual occupancy rate by conducting all lease management and property advertising activities to fill vacancies in one month or less • Spearhead property advertising and email outreach campaigns, leveraging targeted strategies to generate a 30% increase in lead volume and consistently convert over 50 prospects per month into high-quality tenant applications• Enhance property listing visibility by implementing keyword optimization strategies, resulting in a 22% increase in search rankings and a significant boost in online inquiries and tenant engagement• Created targeted online rental ads based on insights from over 250 surveyed tenants, consistently generating over 40 qualified leads within one month of posting -
Client Success AssociateGartner Jul 2023 - Aug 2024Irving, Texas, United States• Engage over 80% of assigned clients through effective copywriting, client-value interactions, and research consultations while maintaining above a 75% client re-engagement rate within 30 days • Onboard an average of 85 clients per month from Fortune 500, government, and military organizations to maximize the value and impact of Gartner research to address major business initiatives • Receive positive feedback on internal collaboration, value delivery, research alignment, and call engagement from clients and colleagues every month• Created compelling digital copy and product marketing presentations that significantly contributed to a 12% increase in client retention over three months and directly secured $525,000 in sales revenue• Drafted marketing emails to support sales teams that achieved an average open rate of 22% and a click-through rate of 10.5%, resulting in a 11.5% increase in lead generation over six months -
Quality Assurance SpecialistCustomer Impact Sep 2022 - May 2023College Station, Texas, United States• Analyzed 200 to 500 data points per week covering retail revenue streams, operating expenses, and consumer buying habits from major retailers to formulate data-driven recommendations to boost profitability• Processed payment invoices for client representatives ranging from $10-$500 per representative to ensure payroll operational efficiency• Verified the accuracy of 10 to 12 data reports per day collected by field agents to ensure its validity for consumer behavioral analysis and purchasing trends across multiple geographic regions across the United States• Integrated retail purchasing data into marketing presentations to support digital marketing strategies, enhancing campaign targeting and contributing to a 15% increase in online engagement• Analyzed retail data on consumer buying behavior to generate actionable insights, optimizing email marketing campaigns for major retailers and increasing click-through rates by 12.4% -
Stores Executive InternTarget Jun 2022 - Jul 2022Houston, Texas, United States• Analyzed over 300 Google Ads keywords to develop targeted, customizable search ads, consistently achieving a 4.5% click-through rate and improving campaign effectiveness• Analyzed popular keywords and search relevancy to generate actionable insights for Target Circle online advertisements, improving ad targeting accuracy and contributing to a 15% increase in user engagement• Coordinated 12 team members to pick over 2000 items during Target deal days, contributing over 25% of the $1.22M in sales revenue for one week -
Student TechnicianTexas A&M University May 2021 - Jan 2022College Station-Bryan Area• Answered over 80 calls per shift, providing technical support to resolve software, hardware, website, and security-related issues while maintaining 90% positive feedback rating • Assisted over 300 campus members with software installation and configuration, OS imaging, partitioning, and installation to ensure computer operational efficiency • Addressed over 250 incidents for malware removal comprised of trojans, ransomware, spyware, adware, rootkits, and malicious web scripts to restore end-user access and minimize data compromise -
Call Center AgentRuffalo Noel Levitz Feb 2021 - May 2021College Station-Bryan Area• Fundraised over $800 in three months cold-calling former students to collect donations for academic, financial aid, and Aggie Ring scholarships • Cold-called over 600 prospective donors within three months with a 72% response rate to advertise the Association’s alumni benefits -
Ecommerce Business OwnerEbay Dec 2020 - Jan 2021Katy, Texas, United States• Retained 48% profit margin with over $500 in revenue alongside a 100% positive feedback score on all goods sold. • Shipped all products to the buyer in under 1 week time to ensure efficient and speedy transaction process.
Carl Li Skills
Carl Li Education Details
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Marketing
Frequently Asked Questions about Carl Li
What company does Carl Li work for?
Carl Li works for Shell
What is Carl Li's role at the current company?
Carl Li's current role is Sector Marketing Analyst.
What schools did Carl Li attend?
Carl Li attended Texas A&m University.
What skills is Carl Li known for?
Carl Li has skills like Information Technology, Real Estate Marketing, Online Retail, Account Management, Sales, Cold Calling, Microsoft Powerpoint, Portfolio Management, Data Analysis, Market Research, Digital Marketing, Customer Relationship Management.
Who are Carl Li's colleagues?
Carl Li's colleagues are Gina Mccarthy, Tahs - Realtor, Jessica Hessler, Candice Marks, Ugo Okafor, Jackie Greenwood, Stacie Ortega, Sean Sutton.
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