Carly Gray

Carly Gray Email and Phone Number

Marketing Analyst | Trainer | Sales Professional | Currently Seeking Opportunities @ Justice Tax, LLC
jacksonville, florida, united states
Carly Gray's Location
Jacksonville, Florida, United States, United States
Carly Gray's Contact Details

Carly Gray personal email

n/a
About Carly Gray

• Experienced analyst with a strong background in sales, marketing, and financial services• 8+ years in debt resolution, with an emphasis on training, marketing strategy, management, and departmental development/ restructuring• Skilled in account management, sales, customer service, team building, project management, leadership development, and managing a team

Carly Gray's Current Company Details
Justice Tax, LLC

Justice Tax, Llc

View
Marketing Analyst | Trainer | Sales Professional | Currently Seeking Opportunities
jacksonville, florida, united states
Website:
justice.tax
Employees:
9
Carly Gray Work Experience Details
  • Justice Tax, Llc
    Workforce Administrator | Inside Sales Debt Analyst Supervisor | Touchstone Manager
    Justice Tax, Llc Feb 2019 - Present
    Jacksonville, Florida, United States
    Responsible for real-time skill-based call distribution to appropriate sales agents. This position was a high stress position, regularly balancing the needs of difficult alpha-sales egos and eager financial pressures. Position highlights included: • Lead with the integration and implementation of new sales processes and training • Developed detailed and complex reports- highlighting daily/weekly/monthly call volume forecasting and staffing, ACD data for call flow, and daily/monthly attendance/absenteeism Responsible for a team of 5-10 inside sales agents. This position was closely tied with the top of the sales funnel and instrumental in helping our company achieve revenue targets. Required to ensure quota of 900+ Sales Qualified Leads (SQL), or Transfers, was maintained per month. Position highlights include: • Created and implemented onboarding and training process • Designed and launched CRM interface for sales departments • Responsible for inbound and outbound calls for potential prospects, maintaining a quota of 5-10 SQLs a day and 25-50 SQLs per week.
    View
  • Key Tax Group
    Case Review Officer/ Tax Analyst
    Key Tax Group Sep 2017 - Apr 2018
    Jacksonville, Florida Area
    Responsible for managing all new and active cases, admin duties, creating/ implementing protocols, assisting both sales and the legal team on escalations and potential issues. Position highlights include:- Contacting the clients for a “Welcome Call” to verify the services contracted, payment schedules, and managing client expectations. - Responsible for quality control and the scanning/ uploading of all in coming documents (email, fax, and direct mail).- Assigning the appropriate team or representative to review or obtain documents.- Assisting the legal team in obtaining the necessary documents to move forward on active cases.- Preparing financial packets based on client information and national standards.
  • Tax Defense Network, Llc
    Sales Console Operator
    Tax Defense Network, Llc Jun 2017 - Aug 2017
    Jacksonville, Florida Area
    - responsible for distributing incoming calls from potential clients to the appropriate debt consultants- distributes call volumes between departments- assist with the integration and implementation of new call center technologies- assist during new account sales process by producing staffing projections, assisting with call center education and tours- providing reports for management review such as: daily/weekly/monthly call volume forecasting and staffing required, ACD data for call flow and staffing, daily/monthly attendance/absenteeism, etc.- training, coaching, and leadership development with a team of 30+ Debt Analysts- updating/ creating training materials and new sales protocols- project management- working directly with all management staff to improve productivity and sales
    View
  • Tax Defense Network, Llc
    Debt Analyst Supervisor
    Tax Defense Network, Llc May 2016 - Jun 2017
    Jacksonville, Florida Area
    - interviewing, training, coaching, and leadership development with a team of 20+ Debt Analysts- updating/ creating training materials and new sales protocols- LiveChat administration- project management- working directly with all management staff to improve productivity and sales- event co-chair for our community initiatives committee (F.U.N. Committee)
    View
  • Tax Defense Network
    Marketing Analyst
    Tax Defense Network Feb 2014 - May 2016
    Jacksonville, Florida Area
    - chat intake specialist/ analyst- handling incoming calls- assessing clients' tax problems- responding to email campaigns and client inquiries- customer service- copywriting
    View
  • Tax Defense Network
    Dealwriter/ Ppl Supervisor
    Tax Defense Network Jul 2010 - Feb 2014
    Jacksonville, Florida Area
    - processing clients' outgoing and incoming contracts/paperwork- quality control/customer service to potential and existing clients- running multiple spreadsheets and programs- data entry and updating files- handling personal and business compliance checks for new and existing clients- worked closely with the tax team, sales managers and case review officers- scheduling and motivating PPL and Dealwriters- multitasking between several different positions and assisting other departments when needed- training and updating procedure for both departments
    View
  • Tax Defense Network
    Debt Analyst
    Tax Defense Network Aug 2009 - Jul 2010
    Jacksonville, Florida Area
    - handling inbound/ outbound calls from potential and existing clients- qualifying potential clients- routing calls to several different departments- various projects with marketing and sales
    View
  • Great Expectations Dating Service
    Telemarketer/ Appointment Setter
    Great Expectations Dating Service Mar 2009 - Jul 2009
    Jacksonville, Florida Area
    - pre-screening potential clients- set and confirmed appointments- managed a multi-line phone system- light administration work including filing, scheduling and delegating tasks- created scripts and updated procedures
  • University Billiards Club
    Cocktail Waitress/ Bartender
    University Billiards Club Mar 2008 - May 2009
    Jacksonville, Florida Area
    - head cocktail waitress- part-time bartender- phone orders/ inquiries- light cooking- set up events such as poker nights and race days
  • Jd Byrider
    Account Manager
    Jd Byrider Sep 2008 - Mar 2009
    Jacksonville, Florida Area
    - customer service- managing accounts- working out payment schedules/ retentions- financial advice- collection and resolution of delinquent accounts
    View
  • Mama Fu'S Asian House
    Cashier/ Food Runner/ Trainer
    Mama Fu'S Asian House Aug 2007 - Apr 2008
    Jacksonville, Florida Area
    - handling customer service/ complaints- phone orders- catering - training new employees- light prep work/ cooking- accompanied management to local events
    View
  • Coastal Marketing, Llc
    Customer Service Associate/ Sales
    Coastal Marketing, Llc Feb 2005 - Jul 2007
    Jacksonville, Florida Area
    - processing phone orders- up-selling/ special offers- retentions- team leader/ trainer
  • Fish Fins/ Zodiac Grill
    Cashier/ Cook
    Fish Fins/ Zodiac Grill Jul 2004 - Feb 2005
    Jacksonville, Florida Area
    - phone and walk-in orders- catering/ deliveries- light prep/ cooking
  • Citi
    Cards Associate
    Citi Apr 2003 - May 2004
    Jacksonville, Florida Area
    - handling incoming orders and activations- processing cards- new hire training- certified tech embossing/ inserting- participated in team rewards program/ planning committee - organized charity functions
    View

Carly Gray Skills

Building Relationships Training Enjoy Working With People Solid Computer Skills Sales Communication People Skills Multi Tasking Quota Management Microsoft Office Microsoft Word Microsoft Excel Call Centers Team Management Working With Clients Creativity Data Entry Leadership Customer Service Management Marketing Email Marketing Account Management

Carly Gray Education Details

  • Mandarin High School, Jacksonville Fl
    Mandarin High School, Jacksonville Fl

Frequently Asked Questions about Carly Gray

What company does Carly Gray work for?

Carly Gray works for Justice Tax, Llc

What is Carly Gray's role at the current company?

Carly Gray's current role is Marketing Analyst | Trainer | Sales Professional | Currently Seeking Opportunities.

What is Carly Gray's email address?

Carly Gray's email address is ca****@****ork.com

What schools did Carly Gray attend?

Carly Gray attended Mandarin High School, Jacksonville Fl.

What are some of Carly Gray's interests?

Carly Gray has interest in Social Services, Civil Rights And Social Action, Politics, Education, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.

What skills is Carly Gray known for?

Carly Gray has skills like Building Relationships, Training, Enjoy Working With People, Solid Computer Skills, Sales, Communication, People Skills, Multi Tasking, Quota Management, Microsoft Office, Microsoft Word, Microsoft Excel.

Who are Carly Gray's colleagues?

Carly Gray's colleagues are Amanda Delgado, Thomas Hall, Taylor Peacock, Joe Valinho, Mary A., Danielle Henderson, Jessica Long.

Not the Carly Gray you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.