Carly J. Email & Phone Number

Nashville, Tn

Nashville, Tennessee, United States

Foster business relationships with clients and their teams through an understanding of specific business and individual needs/prioritiesConnect knowledge of business and individual's priorities to Syndigo insights through utilization of the solutionProactively ensure the client’s success and satisfaction by following best practice methodologies, and communicate and celebrate their success both internally and externallyNavigate Syndigo's solution on behalf of the client, ensuring the… Show more Foster business relationships with clients and their teams through an understanding of specific business and individual needs/prioritiesConnect knowledge of business and individual's priorities to Syndigo insights through utilization of the solutionProactively ensure the client’s success and satisfaction by following best practice methodologies, and communicate and celebrate their success both internally and externallyNavigate Syndigo's solution on behalf of the client, ensuring the appropriate solution is provided to meet a client's problems, and serve as the voice of the customer within the Syndigo organizationEducate clients on the benefits of Syndigo's solution through articulation of Syndigo's value proposition, and in depth understanding of Syndigo’s solution portfolioProvide key reporting to customers, both internal and external, in support of tracking specific metrics and KPIsAssist in creating customized implementation and engagement plans for each client and their respective needs, based on the understanding of their business initiativesConduct training sessions as needed to ensure delivery of value upon client investment Show less

Nashville, Tn

Key Achievements:-Portfolio performed at 101% of annual production goal for 2019-Contracted additional services for key accounts resulting in triple digit growth month-over-month-Maintained peak performance while navigating changing environments of two company acquisitions Maximized revenue opportunities for portfolio of ~60 independent clients generating $75M in annual revenue by leveraging company’s services, technologies and programs as well as partner… Show more Key Achievements:-Portfolio performed at 101% of annual production goal for 2019-Contracted additional services for key accounts resulting in triple digit growth month-over-month-Maintained peak performance while navigating changing environments of two company acquisitions Maximized revenue opportunities for portfolio of ~60 independent clients generating $75M in annual revenue by leveraging company’s services, technologies and programs as well as partner resourcesManaged regional operations resource responsible for new client integration and training, distribution technology support and regional performance reportingStrategized with internal and external stakeholders to enhance process workflows and SOPs focused on delivering an exceptional client experienceBudgeted, forecasted and analyzed complex revenue goals for ~60 clients including variance analysis and data interpretation of business impact and resultsTrained and supported clients on all company systems and programs to maximize opportunities and drive revenueCollaborated on business development opportunities to acquire new clients and upsell existing clients to grow the regional portfolioLead a team of 2-3 staff responsible for operations and client management of the Americas Show less

Greater Nashville Area, Tn

Key Achievements:-Designed, developed, and implemented SOP for launching new clients quickly and effectively-Expedited national client launches to exceed annual order volume and revenue targets within 6 months-Managed video production for a new national client with an extremely aggressive timeline, resulting in campaign impressions, site traffic, and views that outpaced all their previous web-based video campaigns Drove $2M of annual revenue by developing and maintaining… Show more Key Achievements:-Designed, developed, and implemented SOP for launching new clients quickly and effectively-Expedited national client launches to exceed annual order volume and revenue targets within 6 months-Managed video production for a new national client with an extremely aggressive timeline, resulting in campaign impressions, site traffic, and views that outpaced all their previous web-based video campaigns Drove $2M of annual revenue by developing and maintaining strategic relationships with national clients including Ameriprise Financial, Merrill Lynch, YP.com (Yellow Pages), Cablevision, Pulte Homes, and Scripps Networks (HGTV)Grew product suite of existing book of business, negotiated contracts (including RFPs) and lead new client implementationConducted regular business reviews with all clients to maximize retention and growthCoordinated third-party vendors of supplemental client-based products and servicesDesigned, developed, implemented, and maintained efficient process workflows with continuous improvement and excellent service standards for all clients Show less

Key Achievements:-Secured feature prize sponsorship placements for 20 hotels on Wheel of Fortune-Established and managed lucrative partnership with American Express Membership Rewards-Streamlined and standardized collateral production process Negotiated contracts and ad placements with enterprise level clients such as4 airlines, American Express, 2 vacation clubs and a Wheel of FortuneManaged all marketing efforts for the Americas region including direct support to… Show more Key Achievements:-Secured feature prize sponsorship placements for 20 hotels on Wheel of Fortune-Established and managed lucrative partnership with American Express Membership Rewards-Streamlined and standardized collateral production process Negotiated contracts and ad placements with enterprise level clients such as4 airlines, American Express, 2 vacation clubs and a Wheel of FortuneManaged all marketing efforts for the Americas region including direct support to regional sales teamCollaborated with international stakeholders and department heads on worldwide efforts Served as marketing resource for hotels in Americas, Europe/Middle East and Asia-Pacific regionsDesigned and created digital and print newsletters, flyers, postcards, invitations, ads and banners Show less

Key Achievements-Managed an account of 19 timeshare resorts with combined annual revenue of $3.2M-Established and managed two exchange programs generating annual revenue of $2.6MConsulted a group of 19 timeshare resorts on how to drive room nights and revenueDeveloped and advised on strategic and tactical marketing plansConducted in depth data analysis of production and reported findings in formal presentationsCreated, implemented and managed relational, operational,… Show more Key Achievements-Managed an account of 19 timeshare resorts with combined annual revenue of $3.2M-Established and managed two exchange programs generating annual revenue of $2.6MConsulted a group of 19 timeshare resorts on how to drive room nights and revenueDeveloped and advised on strategic and tactical marketing plansConducted in depth data analysis of production and reported findings in formal presentationsCreated, implemented and managed relational, operational, and financial aspects of exchange programs with two vacation club ownership partners Show less

Bachelor, Accounting

Mba, Management & Marketing