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Passionate engaged leader, with 10 years housing experience. Experience in Asset Management and an Departmental Operational Management role. Extensive change management and restructuring experience in creating an aftercare department in response to rapid expansion and growth. I have managed New Build and Aftercare departments, with a portfolio of Circa 1600 units collecting £400K of management fee income. Handling assets through the NHBC warranty.I currently manage 6 frontline staff and a team of 30 caretakers. I have been the key driver in identifying and instigating significant change at NHG. From mapping our operational plan and evaluating our new high value demographic, I have piloted and now permanently implemented an aftercare dept. for NHH’s build programme. I have influenced key stakeholders and demonstrated the need for this department securing finance and sign off from executive board. I have embraced this change and managed my staff through the process.I also hold membership to MIRPM and AgilePM• Oversaw reduction in rent arrears from 4.24% to 0.14% in 5 months• Increased customer satisfaction from 64% to 82% in 5 months
Rendall & Rittner
View- Website:
- rendallandrittner.co.uk
- Employees:
- 703
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Property Team ManagerRendall & Rittner Mar 2021 - PresentMidlands - North
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Regional ManagerL&Q Dec 2019 - Apr 2022London, United Kingdom -
Senior Property AnalystResidential Management Group Limited Sep 2019 - Dec 2019Hoddesdon -
New Builds Operations ManagerNotting Hill Housing Group Apr 2013 - Aug 2019London, United KingdomManaging a team of PMOs and Aftercare Coordinators, delivering housing management services on new developments, building internal relationships with Asset Management, Delivery team and Development to provide constructive input into the development process of pipeline schemes, updating key gateway stages and mobilisation.Key objectives to increase customer satisfaction to 75%. Ensure this maintains high throughout the leaseholders time at NHHO. Reduce arrears to below 0% to facilitiate… Show more Managing a team of PMOs and Aftercare Coordinators, delivering housing management services on new developments, building internal relationships with Asset Management, Delivery team and Development to provide constructive input into the development process of pipeline schemes, updating key gateway stages and mobilisation.Key objectives to increase customer satisfaction to 75%. Ensure this maintains high throughout the leaseholders time at NHHO. Reduce arrears to below 0% to facilitiate good customer payment practices. To improve the internal relationships between departments to ultimately improve the quality and functionality of the homes we build. Show less
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Property ManagerNotting Hill Housing Group Sep 2011 - Apr 2013Managing a growing portfolio of shared ownership properties throughout London,corresponding with residents on all issues affecting their developments.• Account management and budget setting for service charges and arrears collection• Management of contractors, including tendering for new long term contracts• Resolving ASB issues using alternative methods alongside current policies and procedures • Working with Housing Officers to create joint working practices to resolve… Show more Managing a growing portfolio of shared ownership properties throughout London,corresponding with residents on all issues affecting their developments.• Account management and budget setting for service charges and arrears collection• Management of contractors, including tendering for new long term contracts• Resolving ASB issues using alternative methods alongside current policies and procedures • Working with Housing Officers to create joint working practices to resolve mixed tenure issues• Organisation of responsive maintenance works and planned cyclical works ensuring all stages of section 20 are adhered to• Preparation and planning for all aspects of new developments • Adhering to tight deadlines and meeting KPI's• Carrying out health and safety inspections on a monthly basis and dealing with any outcomes• Resolving historical service charge issues internally and Managing Agents• Resolving historical on going major repairs including latent defects• Reporting, resolving and monitoring defects for new major developments Show less
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Voids ManagerViridian Housing Jan 2009 - Aug 2011London, United KingdomWorking for the facilities side of Viridian Housing Association, full management of the voids department for London and overseeing of voids procedure and practices for the regional offices.• The submission of regular qualitative and quantitative reports to the Directors• Management of an annual budget of £2 million• Monitoring performance the void team• Implementing and input to policies and procedures• Disseminate effectively any changes to policies and procedures to… Show more Working for the facilities side of Viridian Housing Association, full management of the voids department for London and overseeing of voids procedure and practices for the regional offices.• The submission of regular qualitative and quantitative reports to the Directors• Management of an annual budget of £2 million• Monitoring performance the void team• Implementing and input to policies and procedures• Disseminate effectively any changes to policies and procedures to all regional Managers, and monitor their implementation• Staff recruitment and management, including annual appraisals and disciplinary procedures.• Coordinating communication and negotiating Service Level agreements with clients Show less
Carly Ward Skills
Carly Ward Education Details
Frequently Asked Questions about Carly Ward
What company does Carly Ward work for?
Carly Ward works for Rendall & Rittner
What is Carly Ward's role at the current company?
Carly Ward's current role is Property Team Manager.
What is Carly Ward's email address?
Carly Ward's email address is ca****@****r.co.uk
What is Carly Ward's direct phone number?
Carly Ward's direct phone number is +4478517*****
What schools did Carly Ward attend?
Carly Ward attended University Of Portsmouth.
What are some of Carly Ward's interests?
Carly Ward has interest in Poverty Alleviation, Economic Empowerment.
What skills is Carly Ward known for?
Carly Ward has skills like Project Management, Management, Contract Negotiation, Negotiation, Property Management, Project Planning, Customer Service, Policy, Change Management, Microsoft Office, Public Sector.
Who are Carly Ward's colleagues?
Carly Ward's colleagues are Kate Payne, Muhammad Ali Sheikh, Eniola Owodunni, Kolawole Oladokun, Kelly Terry, Nicholos Stoll, Chris Blackburn.
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Carly Ward
United Kingdom -
3ivey.ca, cgi.com, moorhouseconsulting.com -
Carly Ward
Passionate And Ambitious Nursery Manager, Always Striving For Outstanding. Love To Mentor And Develop Early Years Educators To Provide The Best Outcomes For ChildrenLeicester -
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