Carl Yeager Email & Phone Number

Fairfield, Ia

Fairfield, Iowa, United States

• Provide programming support as a member of the Production Support Team• Facilitate the release management process and coordinate asset deployment and implementation• Co-ordinate incident analysis and resolution for reported systems outages • Administer web applications and services, including installation, configuration, database connectivity, version control, testing and troubleshooting web applications written in .NET, and Java• Administer IIS 5.0 through 7.0, including site planning, configuration, security, load balancing, monitoring, reporting and support. Provide annual system expansion plans; including hardware expansion, replacement and consolidation, budget estimates, and migration plans• Administer SSL certificates, including certificate authority selection, certificate acquisition, renewal, installation, rehosting• Create, version control and support virtual machines using HyperV and VMware• Apply security best practices for internal and external database-enabled web sites; Work with IT network administrators to identify and enforce appropriate security controls• Remotely maintain and test applications at a disaster recovery facility using EMC Recover Point with SQL Server• Troubleshoot and resolve issues regarding data integrity and application integrity• 3rd party vendor liaison• Configuration planning, management and version control of multiple application environments including 3rd party software update administration• 2nd tier application support for all production systems including acting as primary contact for 3rd party vendor support• Perform above product owner practices under the guidance and in support of senior staff

Fairfield, Iowa

• Support departments internally and Financial Professionals externally, by implementing and maintaining both on premises and cloud based technology solutions• Implementation, support and inventory control of Azure, AWS and Adobe Experience Manager applications• Administrative support of reporting solutions including Tableau Server and Microsoft Power BI• Provide support of Incident Management processes utilizing technologies such as AppDynamics, Splunk and Evolven• SSL certificate management, maintenance and implementation• Setup and configure web application traffic through enterprise load balancing solution F5 local traffic manager• Automate processes using Microsoft PowerShell, Microsoft SQL and UiPath

Bentonville, Arkansas

● Remediation specialist with the CompuCom Engineering team assigned to Walmart● Monitors the distribution and deployment of Microsoft security patches and other third-party software, troubleshoots installation issues and remediates patch installations, validates patching results to confirm SLA/SLO, collates patching results into actionable client data● Assists in the creation of change requests and incidents regarding security patching● Assists in the creation and testing of the security patch deployment package● Familiar working with WSUS and SCCM distribution technologies as well as other in-house deployment mechanisms

Bentonville, Arkansas

● Assists in the creation of troubleshooting procedures and solutions for a large-scale enterprise server environment● Diagnoses hardware and network performance issues for wide variety of enterprise-level servers and storage, such as: IBM Bladecenter E Series, DS3200, N3300, N3700, N5200, x3650, x3550; HP ML370 G3/G4, DL360 G7, DL380 G5, DL380p G8, DL380 G7, DL180 G6; EMC CLARiiON AX4/CX3● Strives to consistently achieve first-time call resolution● Works comfortably within Windows Server, OpenSUSE Linux, and AIX OS environments

Rogers, Arkansas

● Class C CDL operator with Passenger endorsement● Provided excellent customer service for high-profile clientele● Operated a wide variety of vehicles: Limousines, Buses, Vans, SUVs, and Sedans● Maintained an excellent track record for punctuality and professionalism

Rogers, Arkansas

● Optimizes merchandise presentation and selections● Trains and directs booksellers on merchandise guidelines● Drives sales by delivering excellent customer service● Understands and executes ISO standards● Prevents shrink by training and enforcing proper loss prevention standards● Resolves customer complaints in accordance with operational guidelines● Coaches and counsels booksellers on performance issues● Maintains a calm demeanor and manages issues professionally● Acts with integrity and trust● Provides technical support for tablets and digital devices● Opens and closes the store● Oversees general store operations● Prioritizes and assigns tasks based on bookseller skills and store needs● Communicates daily assignments to booksellers● Ensures proper cash handling and cash office standards of performance● Reacts immediately to employee, customer, or store issues● Maintains the facilities condition

Rogers, Arkansas

Rogers, Arkansas

Hot Springs, Arkansas

● Provided remote support and service for a complex network of Microsoft products● Troubleshot hardware and network issues ● Maintained operational standards for video, audio, and software equipment● Assisted users in learning new software and technology

Tulsa, Oklahoma Area

● Maintained a remote network of PCs and cameras● Troubleshot network and hardware issues● Made contact with emergency services as necessary● Maintained historical record of network issues and events● Developed options and recommendations to quickly resolve operational problems● Worked to minimize impact on end-user productivity and the organization● Made recommendations for improvements in processes

Hot Springs, Arkansas

* Provided therapeutic massage services for a diverse group of clientele* Provided outstanding customer support and maintained excellent client retention

Fayetteville, Arkansas Area

Massage Therapist* Provided therapeutic massage services for a diverse group of clientele* Developed marketing strategies for the radio and web* Managed a busy office of six therapists* Handled cash and credit cards according to office policy* Provided outstanding customer support and maintained excellent client retentionTechnical Support* Designed and created promotional materials such as brochures, business cards* Developed and maintained a database of several hundred clients* Installed and maintained both wireless and wired networks* Educated peers on the proper usage of relevant software and operating systems* Created and maintained the office website

Fayetteville, Arkansas Area

* Responsible for cash management and closing duties as required for shift supervisor* Provided excellent customer service and outstanding job performance as part of a fast-paced environment serving a wide range of clientele in a highly visible location.

* Responsible for the supervision and direction of up to 4 soldiers* Oversaw platoon training in new communications equipment* Trained as combat lifesaver* Responsible for the set-up and operation of the squadron tactical operations center

Associate Of Arts And Sciences - Aas, Computer Programming, 3.43

Activities and Societies: Deans List: 2017, 2018

Bachelor Of Arts (B.A.), Music Performance

Activities and Societies: Phi Mu Alpha Sinfonia, University of Arkansas Razorback Marching Band, University of Arkansas Opera Ensemble.