Carly Guy Email & Phone Number

Washington D.C. Metro Area

Gaithersburg, MD

• Quality Control Specialist - April 2018 to December 2018
• Ensured appraisal reports were compliant with USPAP, lender, Federal, and State regulations
• Applied knowledge and expertise in evaluating appraisals to determine if and when corrections or additional information was needed from appraiser
• Acted as liaison between lenders and appraisers and followed up to ensure the timely receipt of amended appraisals
• Resolved value reconsiderations between lending staff and appraisers while maintaining Appraiser IndependenceVendor Relations Associate - May 2017 to April 2018
• Successfully established, maintained, and enhanced relationships between company employees and external clients to improve efficiency

Greater Minneapolis-St. Paul Area

• Client Relationship Manager - August 2014 to April 2017
• Successfully established, maintained, and enhanced relationship between company employees and external clients to improve efficiency
• Worked directly with 54 branches, hundreds of appraisers, and quality control specialists to identify and resolve complex and escalated client requests
• Assisted in drafting template used in appraisals company-wide to help improve efficiency and decrease revision requests
• Developed processes, procedures, and best practices to continuously deliver high-quality customer experiences through improvements to the quality and timeliness of appraisals
• Instituted monthly training and communications with all company branches regarding top 10 most frequent revision requests and developed strategies to address/correct errors which reduced need for reworksQuality Control.

Spring Park, MN

• Analyzed residential appraisals, resolved inconsistencies and concerns throughout initial review to final submission to lender
• Based on performance, assigned to review appraisals for major banking account with complex statutory requirements
• Developed, tracked, and produced key performance and productivity measurements for front-line staff

Greater Minneapolis-St. Paul Area

• Performed a variety of loan documentation duties on moderately complex loans using comprehensive knowledge of policies and procedures for loan products
• Facilitated data entry, prepared loan/title documents, verified collateral information in preparation for title transfer
• Organized and maintained documents, reconciliations, and other reports to support internal and external audit requirements

Seoul, South Korea

• Taught students ranging from kindergarten to 5th grade, developed daily curricula, served as Art Director

Greater Minneapolis-St. Paul Area

• Independently provided customer service for small office, coordinated all details for customer reservations, processed accounts receivable via QuickBooks

St. Paul, MN

• Drafted and edited Legislative bills
• Amended bills real time during House Floor proceedings