Carly Guy Email & Phone Number

Washington, Dc, Us

Washington D.C. Metro Area

Gaithersburg, Md

Quality Control Specialist - April 2018 to December 2018• Ensured appraisal reports were compliant with USPAP, lender, Federal, and State regulations• Applied knowledge and expertise in evaluating appraisals to determine if and when corrections or additional information was needed from appraiser• Acted as liaison between lenders and appraisers and followed up to ensure the timely receipt of amended appraisals• Resolved value reconsiderations between lending staff and appraisers while maintaining Appraiser IndependenceVendor Relations Associate - May 2017 to April 2018• Successfully established, maintained, and enhanced relationships between company employees and external clients to improve efficiency• Managed network of over 5,000 appraisers• Produced and tracked key performance and productivity measurements to continuously deliver high-quality customer experiences through improvements to the quality and timeliness of appraisals

Greater Minneapolis-St. Paul Area

Client Relationship Manager - August 2014 to April 2017• Successfully established, maintained, and enhanced relationship between company employees and external clients to improve efficiency• Worked directly with 54 branches, hundreds of appraisers, and quality control specialists to identify and resolve complex and escalated client requests• Assisted in drafting template used in appraisals company-wide to help improve efficiency and decrease revision requests• Developed processes, procedures, and best practices to continuously deliver high-quality customer experiences through improvements to the quality and timeliness of appraisals • Instituted monthly training and communications with all company branches regarding top 10 most frequent revision requests and developed strategies to address/correct errors which reduced need for reworksQuality Control Specialist - June 2011 to August 2014• Analyzed residential appraisals to ensure compliance/quality and worked with appraisers to resolve discrepancies in a timely manner• Tested, piloted, and trained more than 40 branch offices on how to use appraisal review software which reduced client revision requests from 37% to 15%• Created and analyzed spreadsheets, graphs, and other quality control data for reports and presentations• Exceeded required volume of appraisals reviewed per day by 8%• Earned Quality Award in 2012 for ensuring delivery of quality appraisals

Spring Park, Mn

• Analyzed residential appraisals, resolved inconsistencies and concerns throughout initial review to final submission to lender• Based on performance, assigned to review appraisals for major banking account with complex statutory requirements• Developed, tracked, and produced key performance and productivity measurements for front-line staff

Greater Minneapolis-St. Paul Area

• Performed a variety of loan documentation duties on moderately complex loans using comprehensive knowledge of policies and procedures for loan products• Facilitated data entry, prepared loan/title documents, verified collateral information in preparation for title transfer• Organized and maintained documents, reconciliations, and other reports to support internal and external audit requirements

Seoul, South Korea

• Taught students ranging from kindergarten to 5th grade, developed daily curricula, served as Art Director

Greater Minneapolis-St. Paul Area

• Independently provided customer service for small office, coordinated all details for customer reservations, processed accounts receivable via QuickBooks

St. Paul, Mn

• Drafted and edited Legislative bills• Amended bills real time during House Floor proceedings