Carly Kaminski Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

·Successfully lead full operations team of fifteen employees and manage three direct reports, overseeing all daily functions, goal setting and reporting for SMS Assists largest commercial account·Co-designed client SOP’s prior to client launch in July 2017 directly focusing on client’s objectives and operating efficiencies·Partner directly with VP-level management to resolve highly escalated facility maintenance issues·Generate weekly progress reports for 1,600 client locations to monitor status of work orders, schedules, and costs to ensure proper oversight and performance ·Consistently meet or exceed revenue margin target of 18% month over month (85% hit rate, Margin KPI = 70%) ·Primary account liaison Affiliate Relations team, maintaining and growing over 30 affiliate relationships to ensure client success

Greater Chicago Area

·Served as day-to-day, primary client escalation point for 15 PetSmart regional field leaders covering over 600 locations ·Created and implemented account-level reporting tools to track stores’ work statuses and KPIs to monitor progress and performance·Worked directly with senior level client counterparts to restructure SOP’s to changing customer needs for maximum impact and proficiency ·Developed content and delivered client updates, risks, and successes to Sr. Management client counterparts on a weekly basis·Selected to participate in the pilot Team Lead Elite Anthology program, mentoring several junior Team Leads over the course of 12 months from a professional development perspective

Chicago, Illinois, United States

·First-line client contact for fielding all general building service escalations for approximately 2,000 retail locations·Routinely collaborated with multiple internal departments to resolve client requests with urgency and accuracy·Recognized on two occasions by SMS colleagues with quarterly Golden Ticket award for above and beyond client support

Chicago, Illinois, United States

·Accept and organize reservations, and prioritize reservations to accommodate customers.·Expanded catering business by developing brochures and distributing to local businesses

Greater Chicago Area

·Maintained and served as main client contact for 200+ accounts within assigned territory, acquiring 4-5 new accounts monthly·Generated over $300k in annual revenue, surpassing new client revenue targets in three quarters·Provided a complete customer service experience for all clients by working cross-functionally with branch partners, onsite consultants, Grainger Lighting Services, vendors, and tech support to address and rectify any questions or issues