Carly Pocock Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Delivering practical advice and facilitation to existing small businesses, new start ups, those looking to expand, migrate or headquarter a new business in Melbourne.

Melbourne, Victoria, Australia

Delivering the community and partnerships strategy, coordinating whole-of-business engagement and participation in community, industry and stakeholder events. Driving solutions to stakeholder opportunities across the organisation.

Melbourne, Victoria, Australia

Supporting and leading the Fleet Control team to deliver the optimal daily program of train services. High level stakeholder engagement across the business regarding service changes, overseeing the management of the TrackR vehicle rostering program and the Biowash app to ensure fleet accuracy. Managing planned and ad hoc changes to the Network Service Plan (NSP) to minimise disruption to services.

Melbourne, Victoria, Australia

Leading the delivery of real-time train performance in the IOC and supporting the customer charter during day of operations, coordinating the response to incidents across the network. Liaising with key internal and external stakeholders and supporting staff with clear direction and decision making to meet punctuality and reliability targets.

Melbourne, Australia

Rostering the rolling stock including 91 VLocity carriages, 25 N Class locos and car sets and 21 Sprinter carriages to deliver the optimal daily program of train services, scheduling planned and adhoc maintenance, managing fuelling, taking fault reports and managing ad hoc disruptions in a dynamic environment. Major stakeholder engagement internal and external including Alstom, Victrack, Metro Trains, Workforce Controllers, Yardmasters and Network Services.

Melbourne, Australia

Dissemination of train delays and service changes to staff and passengers via email, sms, the V/Line website and Twitter. Monitoring of V/line Twitter and Facebook accounts in real time. Relieved in Network Planning updating timetables, writing information alerts for service changes or special events, processing and verifying coach invoices, fuelling and track access payments and worked as the Group Travel Coordinator.

Developed and implemented social media strategies and produced content for Graffigna’s Facebook pages in Spanish and English, Twitter, blog and website. Marketing copy, translations and proof reading. Helped launch Riedel’s Malbec glass in New York, live blogged the event. Managed Mumm sparkling wine Facebook, Twitter, Pinterest and Instagram accounts and assisted with event management oftheir calendar collaboration with the highly regarded photographer Gaby Herbstein.

Buenos Aires

Managed the social networks for an online game, principally Facebook and Twitter, created written content for games, performed translations from Spanish to English, provided online support for gamers and contributed to marketing campaigns.

Argentina

Began in the content department and was later promoted to supervisor, managing a team of 15. Created the Australian education portal website, uploaded higher education courses, translations from Spanish to English, SEO strategies, link building, responding to users via email for the Australian and UK pages. Launched and managed the company’s Twitter account, Facebook page and blog in English when social media was just emerging. Internal and external stakeholder engagement with computer programmers, sales team and international higher education providers.

Adelaide, Australia

Managed daily operations of the store including stock control, staff hiring and rostering, merchandising, customer service, achieving sales targets and promoting good staff morale. Worked for the company between 1999 and 2003 and from October 2010 to January 2011.

South America

Managed the gym on the NCL Norwegian Crown. Instructed pilates, yoga, aerobic and stretching classes, gave personal training sessions, individual fitness assessments and seminars.

Certificate Iv, Leadership And Management

Bachelor Of Visual Arts, Printmaking, History And Theory, Photography

Certificate 4 In Fitness/Personal Training, Human Movement, Health And Nutrition, Science, Group Fitness Instruction