Carmel Ramirez Email & Phone Number

Hanover, Md, Us

Utilized remote software to diagnose and resolve issues on colleagues' computers related to Office 365 applications, as well as to perform remote updates and installations that necessitated administrative permissions.Employed knowledge articles to diagnose issues with proprietary software and leveraged online resources to identify potential solutions prior to seeking assistance or escalationEmployed tools such as Active Directory, BeyondTrust, Azure, Command Prompt, Microsoft Endpoint Manager, PowerShell, Teams, Ivanti ticketing System And Outlook to support colleagues.Provide support to colleagues with patience during the troubleshooting process, ensuring they understood that the issue would be resolved promptly.

Seattle, Wa, Us

• Followed S.O.P. to prepare area for next day.• Aided Co-Workers with procuring necessary products from inventory area during high-volume periods with demanding order levels.• Offered immediate support to members, documented orders and conveyed special requests appropriately.