Emerald Irish Tours is Chauffeur-driven, Custom Guided Tours of Ireland Company. o Planning high-end Vacations to Ireland for overseas visitorso Travel Planner & Chauffeur Guideo Development and management of sales pipelineo Travel-Expert support, logistics, managing customer expectationso Running and operating all aspects of an Irish travel business, end-to-endo Bookkeeping and Accounts Management, Administrationo Owned the Website, content, maintenance and advertising

Celtic Holistics was a privately owned and run company that is dedicated to helping individuals achieve health and balance in their lives, through a counseling-based service. o Developed personal client plans to address imbalances and empower individual clients to make positive changes to restore balanceo Ran and led community education workshops

Guardent, Inc. that subsequently acquired by VeriSign, Inc. was a Managed Security Services providerProject Manager III – 2003 to 2005 – In Office and Remote, Providence, RIo Project Managed several simultaneous complex project enterprise software implementations of Managed Security Services on enterprise client networks. o Primary point of contact for new customers after the sales cycle was completed until the services had been activated. o Problem identification and management of customer issues was a key component to achieve optimal results for customers and Guardent/VeriSign.

o 1 Year Around-The-World-Ticket - America, Europe, India, South East Asia, The South Pacific Islands, New Zealand, Australia, and South America. o Gained Strong Global Business Understanding

VeriSign is a Fortune 1,000 US based Internet Security Corporation that operates intelligent infrastructure services that enable people and business to find, connect, secure and transact across today’s complex, global networks. o Project managed complex secure software installations in a leading-edge Internet Security field for 10 – 15 VIP accounts. o Planned, directed and coordinated enterprise technical consulting projects and custom software development projects. o Determined customer site readiness for the implementation phases of the project. o Identified, resolved, or escalated critical business issues that impacted project success o Acted as a liaison between clients and various internal teams to maximize customer satisfaction

o Managed the support program for newly released family of software products. o Designed the customer support infrastructure and managed it once it was in place, including growing the support team to 7 employees o Participated in the company disaster recovery planning program