Carmel Walberg Email & Phone Number

Bolton, England, United Kingdom

Bolton, United Kingdom

Handpicked to oversee and own all employee relations matters on a national scale, across 4 divisions within the UK’s largest children’s service provider. Responsible for over the management of Employee Relations for over 5000 employees. Leader of a Shared Services team of 10, incorporating a HR Manager, 6 HR Administrators an Apprentice, a HR Systems Facilitator and an L&D Administrator. Accountable for development and execution of a best-fit, business driven, legally compliant ER strategy for… Show more Handpicked to oversee and own all employee relations matters on a national scale, across 4 divisions within the UK’s largest children’s service provider. Responsible for over the management of Employee Relations for over 5000 employees. Leader of a Shared Services team of 10, incorporating a HR Manager, 6 HR Administrators an Apprentice, a HR Systems Facilitator and an L&D Administrator. Accountable for development and execution of a best-fit, business driven, legally compliant ER strategy for the Group, including project managing the integration of ER workstream.• Improved KPI in all areas including length of suspensions. Attendance management, reduced legal fees as a result of the ER strategy for the Group. • Achieving a consistent, best practice approach to ER matters by giving the business a robust set of policies, communicating changes effectively and training employees as needed to secure buy-in. • Transforming the way that the employment lifecycle operates, notably developing employment contracts across all elements of the business and writing settlement agreements • Successful management of a unfair dismissal claims working in liaison with insurers and solicitors. • Positioning ER as a key added value enabler by delivering and demonstrating tangible impact across the business, working with cross-functional stakeholders to address challenges and maximise opportunities.• Improving engagement with ER concepts and employment law changes across the business by developing and rolling out monthly employment law updates for HR colleagues and line managers.• Optimising efficiency of ER case management by sourcing and supporting implementation of a new cloud-based system. Show less

Bolton, United Kingdom

To provide leadership and direction to the ER Team to ensure they support both the internal customer (HR) and the wider business effectively to achieve divisional/department goals and objectives.To be the centre of excellence for all employee relations enquiries ensuring the business operates within the appropriate legal jurisdictions.To act as “Gatekeeper” for all people policies ensuring these are written and implemented in the spirit of the ACAS Code of Practice. Advise and… Show more To provide leadership and direction to the ER Team to ensure they support both the internal customer (HR) and the wider business effectively to achieve divisional/department goals and objectives.To be the centre of excellence for all employee relations enquiries ensuring the business operates within the appropriate legal jurisdictions.To act as “Gatekeeper” for all people policies ensuring these are written and implemented in the spirit of the ACAS Code of Practice. Advise and coach people managers in the practical application of policy and process and the role played by line managers and HR, responding to general questions and enquiries.Manage complex ER cases in partnership with HRBP’s and line managers, investigating and attending complex hearings as required.Ensures individual cases are supported with the correct documentation that is clear and reflects the values of the business.Implements and manages an ER Case Management System which tracks and monitors individual cases by manager, HRBP, timeline, reason and outcome to ensure the business manages each case appropriately through to resolution.Produces monthly MI on all ER cases sharing learning outcomes and making recommendations to improve key metrics i.e. reducing length of time of suspensions.Design and deliver People Management training programmes for existing and new managers on the following; Discipline and Grievance, Managing Performance, Managing Attendance, WhistleblowingDevelops and reviews all HR policies to ensure they meet best practice and legislative requirements.Utilising expert knowledge to add value to the business through decision making and judgement on all ER matters.Manages the effective distribution of volume transactional activity with HR Advisers, ensuring workload is balanced and aligned to capability and skill level.Prepares clear communication and associated documentation for individual and group consultation processes, including redundancy, redeployment. Show less

Travelling around the UK to meet with clients and assist with a wide range of HR issues across a number of sectors, including the NHS, retail and charity. - Coordinating the full employment lifecycle, including: conducting in-depth grievance investigations (both grievance and grievance appeal) and disciplinary hearings, redundancies, tupee and settlements/negotiations. - Where required, managing the recruitment life cycle from assessing candidate requirements, identifying /… Show more Travelling around the UK to meet with clients and assist with a wide range of HR issues across a number of sectors, including the NHS, retail and charity. - Coordinating the full employment lifecycle, including: conducting in-depth grievance investigations (both grievance and grievance appeal) and disciplinary hearings, redundancies, tupee and settlements/negotiations. - Where required, managing the recruitment life cycle from assessing candidate requirements, identifying / attraction, sourcing and competency interviewing. - Developing an excellent rapport with clients and remaining highly professional at all times when dealing with sensitive cases/issues.- Acting in a problem solving capacity and successfully resolving critical issues at an escalated level.- Strategically identifying areas of prevision and developing/implementing actions plans to facilitate both organisational change and operational efficiency. - Conducting performance reviews with staff to assess their goals / performance.- Analysing and reporting in relation to HR metrics.- Developing and rolling out employment documentation (such as employee handbooks). - Ensuring the welfare of all employees is maintained at all times.- Assessing medical capability through the collation and analysis of evidence and providing recommendations as such. - Supporting Managers with interpretation of company procedures.- Conducting in-depth investigations: collating evidence, liaising with management, providing advice and writing comprehensive case reports.- Attending meetings with clients to advise on personnel trends/ business improvements from a HR perspective.- Liaising regularly with employers, employees, Representatives for Solicitors, trade unions and the CIPD. - Mentoring new colleagues on an internal basis to ensure continued professional development. - Recommending appropriate services to clients in order to facilitate their needs. Show less

Manchester, United Kingdom

- Coordinating the full employment lifecycle, including: conducting in-depth grievance investigations (both grievance and grievance appeal) and disciplinary hearings, redundancies, tupee and settlements/negotiations. - Where required, managing the recruitment life cycle from assessing candidate requirements, identifying / attraction, sourcing and competency interviewing. - Maintaining an up to date and extensive knowledge of all company policies and procedures, employment laws and HR… Show more - Coordinating the full employment lifecycle, including: conducting in-depth grievance investigations (both grievance and grievance appeal) and disciplinary hearings, redundancies, tupee and settlements/negotiations. - Where required, managing the recruitment life cycle from assessing candidate requirements, identifying / attraction, sourcing and competency interviewing. - Maintaining an up to date and extensive knowledge of all company policies and procedures, employment laws and HR best practices. - Developing an excellent rapport with clients and remaining highly professional at all times when dealing with sensitive cases/issues.- Strategically identifying areas of prevision and developing/implementing actions plans to facilitate both organisational change and operational efficiency. - Conducting performance reviews with staff to assess their goals / performance.- Analysing and reporting in relation to HR metrics.- Developing and rolling out employment documentation (such as employee handbooks). - Regularly attending CIPD seminars and networking events. - Ensuring the welfare of all employees is maintained at all times.- Assessing medical capability through the collation and analysis of evidence and providing recommendations as such. - Supporting Managers with interpretation of company procedures.- Conducting in-depth investigations: collating evidence, liaising with management, providing advice and writing comprehensive case reports.- Attending meetings with clients to advise on personnel trends/ business improvements from a HR perspective.- Working efficiently to ensure the timely resolution of all cases. - Liaising regularly with employers, employees, Representatives for Solicitors, trade unions and the CIPD. - Mentoring new colleagues on an internal basis to ensure continued professional development. - Recommending appropriate services to clients in order to facilitate their needs. Show less

London, United Kingdom

- Assisting with a wide variety of HR issues for 60+ clients across a wide range of sectors. - Overseeing all aspects of recruitment, including shortlisting, pre-screening and interviewing candidates.- Providing comprehensive support to clients and ensuring a high level of efficiency is maintained.- Meeting with clients regularly to assess their requirements and provide solutions from a HR perspective. - Ensuring all processes ran smoothly in line with HR and business… Show more - Assisting with a wide variety of HR issues for 60+ clients across a wide range of sectors. - Overseeing all aspects of recruitment, including shortlisting, pre-screening and interviewing candidates.- Providing comprehensive support to clients and ensuring a high level of efficiency is maintained.- Meeting with clients regularly to assess their requirements and provide solutions from a HR perspective. - Ensuring all processes ran smoothly in line with HR and business strategies.- Generating monthly reports with regards to training, recruitment and compliance. - Overseeing a variety of HR issues such as grievances, disciplinaries, absence, capability and investigations. - Regularly attending CIPD seminars and networking events. - Coordinating all investigations and setting effective strategies to provide effective and informed advice. - Creating bespoke HR documentation in line with client requirements/goals. - Maintaining responsibility for overseeing attendance and sickness. - Executing welfare meetings and maintaining highly objective and professional. - Managing all tupee transfers, including timeline management. - Updating and maintaining contract/contact details through the system.- Preparing and delivering training for management and staff on aspects of people management and ER issues, including attendance management - Assessing and advising on aspects of diversity and inclusion. - Ensuring adherence to all necessary legalisation and working in line with CIPD values/procedures. - Ensuring the effective execution and delivery of strategies in order to meet all short, mid and long term commercial targets.- Developing and implementing bespoke training courses. - Devising and delivering the business’ strategy, brand and vision. - Overseeing a number of financial management tasks, such as: P+L analysis, forecasting and contract negotiations. - Devising process improvements to engineer operational efficiency and improve client relations. Show less

London

Key Achievements - Increasing store sales by 13% LFL on previous years- Store first place in KPI- Improving staff turnover by 37% on previous year- Taking on and successfully managing both HR Champion Role and recruitment for the territory- Reducing labour costs by 7% whilst increasing sales- Improving Customer Satisfaction scores from a YTD average last year or 72% to this year 94%- Mentoring and Coaching three team members in the last twelve months form… Show more Key Achievements - Increasing store sales by 13% LFL on previous years- Store first place in KPI- Improving staff turnover by 37% on previous year- Taking on and successfully managing both HR Champion Role and recruitment for the territory- Reducing labour costs by 7% whilst increasing sales- Improving Customer Satisfaction scores from a YTD average last year or 72% to this year 94%- Mentoring and Coaching three team members in the last twelve months form Customer Service Advisor into management roles one of whom will become a Store Manager in the next six months- Assisting with the development of a course to encourage our team members to be FAB (friendly articulate and bright) Show less

London, United Kingdom

Wirral

Merseyside