Carmen Vargas Email & Phone Number

Toronto, Ontario, Canada

In my current role, I forge partnerships with clients and cross-functional internal teams to maintain high levels of organization, event coordination, and improved guest experiences. I also act as point of contact to anticipate, evaluate, and address client needs.• Successfully prioritize event details and client needs, ensuring continuous communication to maintain satisfaction.• Efficiently resolve client complaints and issues, obtaining feedback on product quality and service levels to implement continuous process improvements.• Developed a robust referral pipeline to support lead generation and new business development.

Burlington, Ontario, Canada

Here, I coordinated, planned, and executed over five events per week, including corporate and social events with 300+ guests. I spearheaded a team of 10 in daily operations, ensuring alignment with client expectations, goals, budget, and timeline. I also provided training and onboarding for new hires, standardizing best practices and policies.• Established and maintained clear channels of communication with clients to enhance experiences, improve issue resolution, and drive solution development.• Maintained continuous regulatory compliance, as well as safety protocol.

Minett, Ontario, Canada

In this role, I oversaw administrative operations for daily workflow, as well as event management, maintaining client contracts and proposals, as well as correspondence, to facilitate achievement of overarching objectives. As well, I scheduled meetings on behalf of clients and business managers, prioritizing specific business needs to maintain efficiency and efficacy.• Facilitated accurate financial reconciliation through detailed billing and invoicing.

Bogota,D.C., Capital District, Colombia

Minett, Ontario, Canada

Bogota, Colombia

Hospitality , Tourism And Event Planning

Diploma, Business Marketing