Carmen Elder Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Australia

In influencing the success of the services in Strategic Policy and Legislation, I am able to demonstrate strong awareness and knowledge of organisational mandates to be able to efficiently coordinate ministerial, executive correspondence and briefings including estimates, cabinet submissions, discussion papers and all Mincor items. I provide strategic and operational advice in support of the functions of the Executive Director and two Directors on sensitive cabinet-in-confidence and high profile issues. Under this role, I am able to oversee ongoing training and development amongst the staff, supporting existing executive support staff in acquiring essential knowledge to effectively conduct roles and responsibilities. Amongst my essential tasks are presiding over deputy roles such as Executive Assistant to Assistant Director-General, Strategic Policy and Legislation roles; exhibiting commitment in providing high-level executive support functions such as inbox and calendar management, travel, budget support, and preparation of meeting papers; and accomplishing support tasks confidential steering committee (representation at Deputy Director-General level) and coordination of external stakeholder workshops. Here, proactively establish, maintain, and develop relations with Director-General and Ministers office as well as Deputy Director-Generals and their offices across government. I also maintain engagements and close rapport with various inter-governmental working groups from various departments and agencies, including the Department of Premier and Cabinet, Queensland Treasury, Department of Justice and Attorney-General, Office of the Public Guardian and Office of the Public Advocate). As such, I am consistently able to effectively carry out assigned and adhoc administrative and task management responsibilities whilst demonstrating a robust knowledge of processes and key legislative frameworks to be able to provide advice to stakeholders.

Brisbane, Australia

As the Executive Assistant to the Executive Director, I was primarily concerned with ensuring the highly productive functions of administration, financial, personnel, information, records management and executive support. I ensured high quality, confidential business support to the Assistant Director General, along with providing administrative and office management functions. I was tasked to maintain the Assistant Director General’s diary inclusive of travel and accommodation bookings, meetings, appointments, conferences and seminars. Thus, my primary role was to monitor and maintain all correspondence, electrical and physical filing systems. I also complied with key legislative frameworks and observed policies and procedures and the public service Code of Conduct; and coordinated with various other departments including the Minister’s Office, Office of the Director General and Offices of Deputy Director General. Moreover, I was tasked with the role of liaising with staff across all levels in public and private sectors in relation to Service Stream’s activities. As such, I was focused on demonstrating strong organisational awareness in support of the Assistant Director General and Principal Executive Office whilst providing a high level of administrative support including word processing, spreadsheet development and maintenance, presentations, asset management, financial reports, procurement and records management. I was able to complete various administrative and support tasks and engaged in the conduct of adhoc administrative functions as required or as requested. Lastly, I also developed strong inter-agency relations to carry out effective management of affairs with other stakeholders.

Brisbane, Australia

At Queensland Eye Hospital, my role entailed providing high-level quality medical reception and admission services in accordance with Queensland Eye Hospital policies. I was tasked to develop a strong mentorship relationship with the rest of the employees, providing excellent services in team leadership, providing mentoring, guidance and training to new and existing team members. I carried out high level IT management, including software and hardware troubleshooting and support to all staff and Visiting Medical Officer’s. I also efficiently and effectively served liaisons between all external hardware and software providers for technical support as required. Under this role, I project managed and implemented the Queensland Eye Hospital online patient admission system, providing ongoing support to patients as needed. I coordinated with Receptionists and Practice Managers from Visiting Medical Officer’s rooms, including practice visits to roll out Hospital documentation. I also effectively managed patient admissions ensuring all patient details are entered accurately to the patient management system, SimDay. I underwent operations in line with health fund verification and billing, ensuring that patients had appropriate health fund cover for their booked procedures. Moreover, I prepared patient medical charts, informed financial consent documents and quotations. I also proactively managed patient and health fund account processing including billing, generation of invoices, receipting and follow up on unpaid accounts.

Brisbane, Australia

At WorleyParsons, I was tasked to manage and implement a new mobile device asset management system in the WorleyParsons Australia East region. I prioritised and managed the queue for of incoming service requests to ensure end-users are assisted as quickly as required. I mobilised and demobilised end-users; provided mobile device equipment as required in a timely manner. I was tasked to recover all mobile device and laptop equipment when end-users left the organisation. Under this role, I efficiently conducted general administration duties, including general documentation, meeting minutes, courier bookings, management of IT vehicle log and usage. I also demonstrated excellent communication and diagnostic skills, consistently solving problems, and upholding the reputation for productivity, complex problem resolution and professionalism. I exhibited exceptional skills in customer service and responsiveness across a wide variety of areas, resulting to a reduction of the WorleyParsons Australia East mobile device spending from approximately $60,000 per month to approximately $12,000 per month, saving approximately $1 million over 2 years. I was also able to effectively provide desk-side IT support for over 1,500 end-users, using the ServiceNow system to track and manage all requests, incidents and major problems. Lastly, I effectively analysed and carried out troubleshooting for software and hardware issues including Microsoft Office, SharePoint, Lync, as well as numerous specialist and engineering specific software packages.

Brisbane, Australia

As Health, Safety, Security and Environment (HSSE) Administrator, I provided day-to-day HSSE admin support to the QCLNG Project HSSE Team. Amongst my other tasks were compiling accurate HSSE weekly and monthly reports; developing HSSE Presentations and Quarterly Themes and Campaigns; and carrying out other duties as and when required in support of the HSSE team. I supported the maintenance of the QCLNG Project Incident Management Reporting system (OmniSafe); carried out other support tasks such as arranging relevant training for all personnel on the QCLNG Project including 4WD driver training, environmental training, SAZ (Serious About Zero Harm) training and first aid training; assisting in the filing of minutes, reports, certificates, staff documentation etc.; participating in QCLNG Project HSSE committees and coordinate office inspections and improvements; and assisting in the maintenance of the QCLNG Project HSSE Management Plan and associated plans. Lastly, I searched, distributed and logged all safety alerts, and assisted in the compilation of incident information to identify incident trends.

Brisbane, Australia

As Executive Assistant, my role was to provide administrative tasks, including various ICT support to Project Manager – Domestic Scope, Domestic Scope Team and wider project team as required. I liaised with senior project management and other staff within ANZ Northern Operations, Australia New Zealand and globally as required. I attended to the preparation and distribution of minutes of meetings to project and client teams. I also arranged domestic and international travel and accommodation. As a result, I was successful in assisting the project team with general Level 1 help desk requests, including hardware and software troubleshooting and resolution of issues; demonstrated expertise in utilising Microsoft Office tools and carrying out relevant software troubleshooting tasks. I also coordinated with the rest of the ICT help desk agents to respond to various tickets as part of the urgent relocation of the project team from the AM60 office to the temporary office at 100 Wickham Street in January 2011 during the Brisbane floods. Lastly, I managed and coordinated all ICT help desk requests and issues as the project team mobilised to the 151 Roma Street office in February 2011.

Brisbane, Australia

At WorleyParsons, I engaged with senior stakeholders to effectively provide administration, proposal and general ICT support to Adrian Smith, General Manager, Minerals & Metals, ANZ Northern Operations and Ron Toussaint, Director, Alumina and Bauxite – Global. I provided secretarial support to Minerals & Metals personnel within ANZ Northern Operations, as well as key clients as required, including establishing and maintaining liaisons with senior project management and other staff within ANZ Northern Operations, Australia New Zealand and the rest of the global operations. I exhibited computer skills and effectiveness in operations involving Microsoft Office software and canon networked printers and scanners; prepared various documents, meeting minutes reports, spreadsheets, charts, presentations, letters, and emails. I also ensured that all official paperwork and correspondences in and out of the office were managed with discretion.

Brisbane, Australia

As Executive Assistant, I served as Joint Executive Assistant to General Manager and Director of Business Development - Sales & Marketing. I coordinated various conferences, management meetings, special events and travel arrangements for entire management team and senior staff members. I managed the General Manager’s diary and emails, as well as preparation of general correspondence. I also oversaw the production of all weekly and monthly reports for Hotel Directors and Board members, including the Hotel Business Plan and Budget documents. Furthermore, under this role, I attended Management level meetings, taking accurate meeting minutes and distributing in a timely manner. I liaised with Management team to provide administrative and marketing assistance as required. I also possessed an advanced knowledge of all Microsoft Office software including Outlook, Word, Excel, and PowerPoint. Additionally, I provided general IT assistance to all staff, in conjunction with out-sourced IT consultant.

Brisbane, Australia

At the Constellation Hotel Group, I presided over the integral management functions concerning the internal database management systems, departmental budgets, travel bookings, office supplies, and diary management. I effectively produced monthly management sales and budgeting reports. I was able to effectively organise conferences, training seminars and events for internal staff and clients. The role also entailed preparing an internal quarterly internet newsletter and distribution, and distributed sales meeting minutes and producing rates and tariff sheets for over 30 hotels and distribute to head office staff, hotel staff and clients. Lastly, I created marketing flyers, invitations and prize vouchers and assisted in negotiations with all hotels for the next years' accommodation rates whilst carrying out daily liaison with the Marketing, Accounts and IT departments and the Central Reservations Team in Sydney.

Bachelor Of Arts - Ba, Psychology

Bachelor Of Arts - Ba, Tourism And Cross Cultural Communications

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