Carmen Smit Email & Phone Number

Utrecht, Nederland

Handjehelpen zet vrijwilligers en stagiairs in om kinderen én volwassenen met een chronische ziekte, beperking of probleemgedrag te ondersteunen. Als regiocoördinator ben ik verantwoordelijk voor:- Het voeren van intakegesprekken met vrijwilligers en hulpvragers;- Het koppelen van vrijwilligers aan hulpvragers;- Het verloop van de begeleiding;- Contact met de gemeente Amsterdam over (nieuwe) begeleidingen en processen;- In samenwerking met de informele zorg Amsterdam;- Begeleiding van stagiaires;- Het organiseren van bijeenkomsten;- Het geven van trainingen.

Kralendijk, Bonaire

In my work at Epic Tours Bonaire I worked on a catamaran. Tourists could book a tour with us and I made sure they had a lovely time by being their snorkel guide and host.During my work I:- Was responsible for the savety of the guests;- Was trained in First Aid;- Learned about different cultures and how to approach to this;- Adjust to the weather condition and made sure everybody was comfortable with this;- In small groups I gave everybody personal attention;- In big groups I worked under pressure and made the work go fluently;- By working on a boat I improved my skills by making the best of it with everything we had;- Also I learned a lot about the ocean, fishes and how to take good care of nature. - Learned how to sail.

In my work at iPractice I am Team Lead of, and Psychologist in, the Matching Team.As Team Lead of the Matching Team I am responsible for:- Good occupation of the team;- Recruitment and training new team members; - Secondary support for colleagues, including training;- Projects; - Client communication; - Design systems;- Evaluations with the employees; - Quality of the processes;- The right reportsAs a Psychologist at iPractice I am responsible for:- The intake procedure of new clients;- Giving short advice to possible clients;- I make sure every client feels heard and welcomed; - Concrete their request for help;- I match the client to the right psychologist;- If a person does not fit in with iPractice, I will find another treatment for them

Amsterdam En Omgeving, Nederland

While being the Operations Manager of BODY WORLDS, it is my responsibility to optimize the daily operations. Achievements: - Developed and executed a training to enhance the sales skills of employees, amount of visitors increased with 36% within 1 week. After this trial the training became a procedure and the amount of visitors is still increasing rapidly. - Changed the employee evaluation procedure to 360 degree feedback, additionally improved the topics and method of the conversation which led to a positive transformation of the company culture. Employee retention rate doubled after applying this method. - Gave trainings to the recruitment department in order to lift up the level of potential talent, which followed by hiring more suitable staff members. This resulted in an increase of guest satisfaction. - Managed the renovation of a big part in the exhibition on my own. Coordinated the line and staff departments, internal and external, for a duration of 6 weeks. - Organized and supervised on multiple events. E.g.: Women's Health Gala 2019. - By evaluating guest reviews, I enhanced elements within the tour in order to improve guest satisfaction. After implementation, the Google Reviews rating increased. - Developed and implemented 'In-house talent scouting' to not only listen to the potential and ambitions of employees but also use their talent within the company. This reduced external costs, while improving the loyalty and motivation of staff members. E.g. a staff member who speaks multiple languages used his talent to translate, student planner who made the new daily schedule, a graphic designer who created new layouts.

Amsterdam En Omgeving, Nederland

Amsterdam En Omgeving, Nederland

During my work as a tour guide coordinator, I was responsible for different departments in the operation, as well as being responsible as a supervisor for hospitality events. Besides my work as a tour guide coordinator, I:- Developed and implemented a new script for the tour. - Wrote my thesis: 'Enjoy Responsibly: Werken bij de Heineken Experience'.- Set up an alcohol policy for the staff members at the Heineken Experience, which was also successfully executed. At the Heineken Experience I went to different events abroad as the assistant supervisor. I worked at:Grand Prix Formula 1, Montréal, Canada, 2018Champions League, Cardiff, United Kingdom, 2017Grand Prix Formula 1, Barcelona, Spain, 2017Champions League, Milaan, Italy, 2016Grand Prix Formula 1, Singapore, Singapore, 2016

Cusco Province, Peru

Internship abroad in an addiction centre for men with alcohol and drug abuse

Amsterdam En Omgeving, Nederland

Internship

Amsterdam En Omgeving, Nederland

Amsterdam En Omgeving, Nederland

Internship

Port Elizabeth Area, Zuid-Afrika

In the morning I helped volunteer at a Day-care. In the afternoon I helped high school students on their homework and learned them English.

Alkmaar En Omgeving, Nederland

Internship

Newton Abbot, Devon, United Kingdom

Internship abroad

Hoorn

Internship

Bachelor'S Degree, Applied Psychology

Minor, International Social Development

Mbo, Executive Assistant/Executive Secretary