Carmen Hernandez Email & Phone Number

• Analyzed requirements to improve timeliness of reports to management.• Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.• Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.• Resubmitted claims after editing or denial to achieve financial targets and… Show more • Analyzed requirements to improve timeliness of reports to management.• Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.• Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt. Show less

• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.• Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.• Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.

Education record

Education record