Carmen Jacobs Email & Phone Number

Huntersville, Nc, Us

Atlanta, Ga, Us

Tampa, Florida, Us

Ideal Image is one of North America's leading medical aesthetics providers. In this position, I worked with two remote Salesforce development teams using the Scrum framework. My role here focused on the reintroduction of Scrum practices to the two teams, emphasizing Agile methodologies over Waterfall habits. I created team and individual performance matrices to create transparency around expectations and forge a path for continuous improvement. I defined new practices to improve in identifying and triaging bugs to reduce our bug backlog and increase code quality going forward. During this time, I also did a great deal of work on the Jira administration side, both setting up team-managed projects and standardizing the usage of Jira across teams.

Boca Raton, Florida, Us

ModMed develops Health Record Management (HRM) software for various specialties by working directly with doctors and medical professionals. In this position, I worked with two remote development teams using the Scrum framework on the specialty expansion project. When I first joined, I was heavily involved in the process of improving the Scrum practices for the specialty expansion project on top of my daily tasks, assisting and empowering my teams. I standardized terminology and practices across the company and assisted in identifying and communicating meaningful team metrics. I also worked on the shift to using the SAFe 5.0 framework at an organizational level. I was involved in the hiring and onboarding process of new team members.

Atlanta, Ga, Us

As a Scrum Manager II, I worked with between two and four teams simultaneously. I assisted with the hiring, onboarding, and training of new members of the scrum teams. I also helped mitigate team concerns during several reorganizations and management changes. My main area of focus was cross-organizational relationships, emphasizing the importance of maintaining strong relationships with other teams. My passion was improving team dynamics through mediation, transparency, and utilizing the full potential of the tools we have at our disposal. Outside of team-focused work, I created training documentation for the tools we used daily. At the end of the month, I created the CapEx report using the data from 7pace Timetracker within Azure Boards. During my time in this role, we transitioned to working from home due to Covid; which gave me in-depth experience facilitating remote teams. My goal was to maintain the sense of a cohesive team rather than individuals working together despite the distance.

Atlanta, Ga, Us

InComm Agent Solutions develops software for payment processing for prepaid phone plans, self-service machines, and dealer management technology. In this position, I worked with two development teams within the Scrum framework. My role focused on coaching the team to improve their work process, enhancing team dynamics, and mediating any disputes between team members. Within my role, I also assisted the Product Owner in ensuring the backlog was well organized and clear. During this time, I assisted with moving my teams to be more goal-oriented instead of story-driven. My passion lies most in team dynamics, which I explored with working agreements and different retro formats. Outside of the team, I assisted with inputting change requests for business until a feature allowing them to accomplish the work themselves was completed. Over the course of my work, I started with using CA Agile Central (Rally) and then assisted in transferring the office over to Azure Boards. One of the responsibilities was to compile the end-of-month CapEx report by pulling hours from Rally, then later from 7pace Timetracker within Azure Boards.

Davie, Florida, Us

PRO-TEK is a commercial kitchen appliance repair business. During my time there, I took on many roles, mostly focusing on Human Resources and everyday office management. I worked with the company owner to transition scheduling, ticketing, and documentation to a digital format. Upon hire, I improved the company's compliance with the Immigration Reform and Control Act (IRCA) and created a plan to maintain compliance for future hires. I began working on training material for onboarding new hires and training current employees. I cleaned and updated the CRM database within Quickbooks. My other job duties included maintaining employee timesheets, managing schedules, and dispatching technicians to the appropriate jobs. I was also responsible for billing and invoicing through Quickbooks, as well as supply chain management. I also worked on improving the inventory tracking system to improve inventory visibility and reduce customer wait time.

Copenhagen, Dk

While working with Nosco, I had the opportunity to develop training exercises for their entrepreneurship workshops designed to boost teamwork. I also worked on Team Contracts that were designed to speed up the time it takes to reach the team Norming phase and boost productivity. I aided in making a test to help place individuals into one of four team positions. I worked for several months assisting on a per-task basis, but I started on-site in Copenhagen.

Orlando, Fl, Us

As chair of the RHAP Training and Development Committee, I helped develop a training workshop specific to incoming RHAPs. I successfully designed and facilitated a day-long training for new hires in the RHAP position. As chair, I ensured that the committee addressed job satisfaction issues pertaining to the RHAP position and worked with others to find and implement solutions.

Orlando, Fl, Us

As Lead RHAP, I managed all student employees in the six on-campus housing communities of the University of Central Florida. I facilitated the on-boarding process for new hires by working with them as a mentor for their first month on the job. I handled the nightly communications and reporting for all six communities. I also continued to perform the duties of a RHAP alongside my coworkers.

Orlando, Fl, Us

The RHAP position requires employees to quickly respond to emergencies, exhibit customer service skills, and utilize student information safely and responsibly. While in this position, I also maintained the website containing important dates and contact information.