Carmen Shaw Email & Phone Number

Results-driven, self-motivated, and adaptable Customer Service Specialist with experience in using SAP, Salesforce, and Jira in addition to over five years of experience resolving customer complaints, developing training materials, helping with creating company workflows and the implementation of new service strategies to increase customer satisfaction. A self-starter and quick learner with a versatile skill set and experience in customer service, as well as written and oral communication. Possess strong interpersonal, communication skills, excellent problem-solving skills, and a significant ability to lead and manage a team of people. Focused on expanding technical skills while working to identify areas of improvement related to systems and processes, quickly resolving issues, and making sure business needs are met.

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  Grand Canyon University