Carmen Guzman-Williams Email & Phone Number

Raleigh-Durham, North Carolina Area

Provide direct support to the Customer Success team in the day-to-day management of institutional, publisher, channel, or other customers. Assist in the operational aspects of the customer contract, including billing requirements, content requirements, and the service level agreement. Collaborate with teams to organize and share customer information and details to support the broader organizational knowledge requirements. Responsible for on-going operational processes related to assigned Customer Success team including accuracy, interpreting data, providing valuable feedback, and adapting the process as needed to ensure the best results for VST and the customer.

Raleigh-Durham, North Carolina Area

Processed non-injury claims, conducted liability investigations, evaluated, and negotiated material and property damage claims for NC and SC.Recognized for saving company more than $8,000; identified fraudulent auto claim and alerted special investigation and accident reconstruction teams.Successfully communicate with cross-functional departments/teams obtaining documents/reports, and settling claims reflecting appropriate claimant coverage. Investigated and evaluated medical claims; assisted preparing files for suit, trial, subrogation, and arbitration; consulted with legal department for possible coverage denials.

Tikrit , Iraq

Assisted employees with emergency travel arrangements, communicated with cross-functional departments obtaining documents and coordinating travel schedules ensuring safe return.Maintain database for 2000+ civilian employees assigned in Northern Iraq.Special projects, weekly HR reports, exit interviews, medical leaves.

Tikrit, Iraq

Developed, implemented, and maintained tracking reports for employees with required certifications/licenses/expiration date; ensured compliance with DoD in securing safety of U.S. troops.Prepared weekly statistical reports, quarterly SOX reports, processed demobilizations, emergency/medical leave, and new hire data; completing and submitting on time.

Greater New York City Area

Coordinate recruiting events, new hire orientations, training, executive meetings. Assist with biweekly, payroll, employment eligibility I9, workforce analysis, maintain employees files, HR reports, benefits, COBRA notifications, process the transit-check deductions, terminations.