Brant Miller Email & Phone Number

Phoenix, AZ, US

Raleigh, North Carolina, United States

• Developed and executed comprehensive onboarding plans, including training modules, technical Learning Management setups, and resources, resulting in a successful onboarding process that leads to continual revenue.
• Conducted personalized training sessions for clients, ensuring a deep understanding of VitalSource products and services. Leading to a 98% CSAT score average
• Collaborated with cross-functional teams to streamline internal processes, troubleshooting, enhancing the onboarding experience for both clients and internal stakeholders.
• Created and maintained onboarding documentation, including user guides and FAQs, to facilitate self-service onboarding and troubleshooting.
• Worked closely with sales, product development, and customer success teams to align onboarding processes with client needs and product updates.
• Implemented regular reporting mechanisms, providing insights into onboarding trends, challenges, and opportunities for continuous improvement.

Phoenix, Arizona Area

• Grew from a singular revenue generating business into a diverse revenue generating business of retail sales, custom product builds, consulting fees, sponsorships, and YouTube ad generated revenue resulting in increased.
• Compiled marketing data of previous, present and future clients to allow continual marketing strategies which leads to rapid to short hold times of products which leads to more potential products and revenue growth.
• Designed YouTube Content for viewership, marketing, branding and revenue that had led to:o Publication in Voyage Phoenix Magazine: Spotlighted as an up-and-coming creative business that focuses on approach to business.

Salt Lake City, Utah, United States

• Program Transition Director of 10+ programs that are being changed per Utah legislation from Credit based to Technical Credit Hours to align with pathway outcomes.
• Designed the framework and guidelines (Standard Operating Procedures) for strategic program transitioning, curriculum development and program review processing.
• Lead and train multi-departmental meetings, help inform decision making outcomes for the colleges, Provost Office, Academic Affairs Office and programs.
• Facilitate and implement 3- and 5-year program reviews for the entire college which houses over 300 certificates and degrees for over 60,000 students.
• Member of the executive leadership team determining academic pathways for future strategic implementation and initiatives.
• Manage a team of coordinators, administration assistants and advisors assigned to me.

Greater Phoenix Area

• Established two top ranked revenue boutique fitness locations brining in consistently over $250,000 per year.
• Managed operations duties including Report audits, client account management, accounting, client retention, and marketing plans with a total of 14+ employees.
• Experience with digital marketing campaigns such as IG, Facebook, Groupon, class pass, and traditional marketing campaigns such as direct mailers, TV media, and radio advertising.
• Hire, train, manage, supervise and evaluate trainers.
• Attended job fairs and recruitment events for new hires, franchising, business practices and fitness trends as a spokesperson for the business; Established effective recruitment strategies for top performing trainers.
• Created performance reviews, coaching training templates/tools to help the trainer and client experiences. Multiple top performing trainers that have been selected for awards within the business franchises, community.

Phoenix, Arizona, United States

• Coordinated 74 active and phased out degrees and certifications for Business and IT related programs.
• Forecasted and analyzed large volume excel data sets weekly to find errors or gaps that would decrease departmental budget cost with an average of $50,000- $75,000 reduction to the college and student population.
• Collaborated with college deans on multiple, complex, large-scale projects ranging from new program build outs, class sizes structure, retirements, enrollment strategies and exceptions to policies.
• Managed and supervised finalizing course rosters with an average of over 25,000+ students and 100+ courses for upcoming start dates that impacted all departments reporting, deliverables and student retention.
• Supervised teams ranging in size from 2-14 individuals for ongoing projects within the organization that has led to company cost savings, advancement in student experience, and program adherence with Higher Learning.
• Executed knowledge-based trainings for over 300+ Academic Counselors and Reentry Representatives which lowered student issue tickets submitted and increased new/continuing student class placement by 15%.

Phoenix, Arizona Area

• Supervised reoccurring on-boarding of new employee development for Academic and ReEntry positions that would last 6 months per grouping of 2-6 individuals.
• Created a working team environment by utilizing a graduation team including enrollment and finance to ensure higher success to each student under my supervision.
• Managed high call volume, email and student counts that lead to being a continual top 10% performer for retention rate, customer service survey, and student coaching calls.
• Provided teams customer service satisfaction collection and responses via email, phone by analyzing all suggestions and concerns with rapid response times to ensure elevated student satisfaction.
• Mentored over 250+ students at any given time; graduated over 3,000 students from start to finish over 11 years.
• Utilized and learned multiple advising software applications from Salesforce, Blackboard and multiple internal created application software.

Phoenix, Arizona Area

• Audited student’s accounts for matriculation errors and additional beneficial applications for student success and credit transfers.
• Appointed to speak to Academic Counselors about role and responsibilities trainings.
• Created special reporting projects to review different aspects of a student’s school life cycle to find missed opportunities, bad practices, efficiency gaps and overall student satisfaction. Major Project: Created.
• Collaborated with colleges and departments to setup achievable goals or projects to be handled by this department.

Phoenix, Arizona Area

• Built a successful fitness business developing newly established trainers into top performing trainers.
• Established social media community for bootcamp work outs that helped create a client base for trainers to develop.
• Consistent trainer coaching and business management of their development program and having created 10 trainer-based business that brought in residual revenue; Provided each trainer with a client bases to help them.

Tempe, AZ

• Responsible for maintaining and advancing fitness programs to increase revenue and awareness; Facilitated day-to-day operations including payroll, sales generation, coaching, equipment repair services, new equipment.
• Educated and guided individuals to reach personal goals though progressive guidance in weekly workout sessions via myself or hired trainers; Handled all customer service feedback and/or issues while providing solutions.
• Established hired trainer’s quarterly goals and forecasted personal training sales goals to the owners with goals to meet or exceed $6,000 in sales per month.

Scottsdale, AZ

Establish high end clientele reservations through communication with agents, assistants and/or individuals who require organization and perfection for vacations Set in place the internal networking of codes and directions to satisfy clients’ demands from requests or past experiences

Independence, MO

Teach K-12, guiding students through their daily activities and assignmentsImplement, plan and develop creative and interesting teaching methods to aid the studentsEvaluate and measure student progress towards the achievable goal set for the class

Independence, MO

Manage all aspects of addressing customer concerns with product returns and salesSupervise and educate employees assigned under me to tasks and job responsibilities including trainingsAnswer all Electronics Department phone calls to insure proper information is given to the customerAssisted with improvements to the Electronics Department including.

Graduate Certificate In Marketing, Marketing

Master'S Degree, Adult And Continuing Education And Teaching

Bachelor'S Degree, Advertising