Carmen Smith Email & Phone Number

Houston, Texas, United States

Rancho Cordova, California, United States

Responsible for routine operations and people management functions within assigned operational area.Ability to motivate and develop individuals into strong team membersUse concepts and abilities to manage processes and operations, including procedural changes, inventories and workload management.Knowledge encompasses entire scope of concepts, practices and.

Rancho Cordova, California, United States

Ensure adherence to all Board of Pharmacy, CMS and FDA standardsMonitor staff performance, listens to calls and provides feedback to agentsResponsible for the supervision of the Pharmacy technicians that are licensed pharmacy technicians who will conduct courteous and professional telephonic outreach to members, prescribers, and pharmacies related to.

Domestic And International

Collaborate with SMEs to design, develop, evaluate, and adapt training materials for new hire consumptionExperience creating courseware for company wide useAddress individual, departmental, or cross functional business unit needs Deliver new and on-going employee training including soft skills, work flows and process training Ensure all learning objectives.

Act as a SME for claims adjustments, eligibility and benefits of Core, Premier, and Large Group plansEstablish and maintain production standards and measurement methods by aiding employees in interpreting information, understanding, and applying basic principles, policies and proceduresDevelop strategies and objectives directed toward meeting unit goals.