• Focused on the training of newly hired receptionists• Overseeing the reception area• Performs cashiering tasks• Knowledgeable in Time Management System, Infrasys, ResPak system, and Micros.• Focused on checking the grooming standards• Assisting in doing paper works with regards to the workforce in the outlet• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel• Acquire in-depth knowledge of the food & beverage menu of the assigned outlet to assist and provide advice to guests• Practice good customer relations and attend to customer complaints and queries satisfactorily• Ensure the Outlet is set up for service and supervise for a smooth operation• Direct and supervise the service team to ensure that all duties are performed as per standards

• Oversee the reception area• Training of newly hired receptionists• Ensure that all employees have received adequate training to perform their duties• Knowledgeable in Time Management System, Infrasys, ResPak system and Micros.• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel • Acquire in-depth knowledge of the food & beverage menu of the assigned outlet to assist and provide advice to guests • Practice good customer relations and attend to customer complaints and queries satisfactorily • Ensure the Outlet is set up for service and supervise for a smooth operation• Direct and supervise the service team to ensure that all duties are performed as per standards

• Doing email, paper works for managers • Ability to greet each guest promptly, courteously, graciously with eye contact, a smile, and good posture.• Ability to answer telephones according to the hotel standards and take reservations or provide information regarding the restaurant or any other hotel service.• Ability to address guests by name whenever possible.• Ability to set up the host/hostess stand, review the reservation book, and make recommendations as to the set-up of the room. • Knowledgeable in Time Management System, Infrasys, ResPak system, and Micros.• Ability to ensure you conform to the standards of service and personally ensure each guest receives the highest quality of service.

• Ability to greet each guest promptly, courteously, graciously with eye contact, a smile, and good posture.• Ability to answer telephones according to the hotel standards and take reservations or provide information regarding the restaurant or any other hotel service.• Ability to address guests by name whenever possible.• Ability to set up the host/hostess stand, review the reservation book and make recommendations as to the set-up of the room. • Knowledgeable in Time Management System, Infrasys, ResPak system, and Micros.• Ability to ensure you conform to the standards of service and personally ensure each guest receives the highest quality of service.

• Doing the Front Office Challenges report of the Front Office Department to be submitted to the General Manager and Director of Rooms.• Doing and calculating the Revenue Report of the Health Club / Spa Department.• Working on the monthly graph of the Concierge Department regarding services.• Taking and doing reservations during duty hours.• Facilitate room transfers.• Doing traces and remarks on the Fidelio.• Clerical works.