Michael Mcshane Email & Phone Number

New York, United States

New York, United States

I specialise in Collaboration Consulting! Wait what is that? Well I help companies collaborate and problem solve in real-time.Essentially Workshops. I do Workshops. I design and run Workshops. I love Workshops (you get the picture). How do I do it?Think of the big gnarly problems you face in the company; maybe it's an IT Project or a strategy conundrum..

New York, New York, United States

I oversaw the strategic expansion of launch engineering and technical support teams, fueling the early adoption of the company’s protocol by gaming studios. I collaborated with launch engineers and support teams on work schedule, and professional development as a mentor and coach. I ran customer success escalations and customer satisfaction and scripted.

New York, United States

I reported directly to the CEO where I built a partner-focused enablement function for training and learning to enable and cultivate deep system integrator and independent software vendor relationships. I created timeline targets and benchmarks with vendors to prove out compatibilities. I collaborated with product and engineering teams to map out learning.

New York, New York, United States

I led a global team of 15 solution architects to design complex SaaS implementations and integrations on the Deskless Workforce Platform based on AWS and Salesforce. I collaborated with sales and delivery to scope, design, and generate innovative and high-impact solutions to satisfy difficult customer problems. I was responsible for budgeting and.

New York, New York, United States

I enabled large enterprise C-suite clients to adopt emerging technology and new IT methods such as design thinking. I collaborated with an innovation hub to build out workshops on proof of concept, programs, and software solutions. I worked with Accenture account leadership to craft meaningful customer experiences. I partnered with emerging technology.

New York City & Melbourne Australia

I performed as the Senior Engagement lead for 30 enterprise projects, from pre-sales and advisory to implementation and rollout. I also served as the Principal Solution Architect on GE Capital Australia and led a $5M global program for digital transformations for Salesforce engagements and center of excellence with multi-phased engagements with Cargill.

Melbourne, Australia

Sales Transformation Project for the national postal carrier with over 33,000 employees and 7,000 offices Australia wide as part of the Future Ready Program. Responsibilities included:- Developing solutions with high customer collaboration, as part of an 8-person Salesforce implementation SCRUM team- Moving the solution through all stages of the Product.

South Melbourne, Victoria

A key role within a startup Salesforce.com ISV, providing HR industry subject matter expertise in solution implementation; covering recruitment, eLearning and operational areas. Responsibilities were:- Developing solutions through every part of the Product development life-cycle- Coaching and advisory with small to medium clients on CRM principles (with an.

South Melbourne

A vital role to the adoption of a configurable talent management software within a vibrant startup, responsible for designing and delivering enterprise client training internationally. In addition, working in Product Management, leading a team of consultants to deliver strong solutions. Responsibilities included:- Managing solutions through all stages of.

Melbourne, Australia

A pivotal role working on a medical education website, within the professional body of General Practitioners in Australia, the responsibilities were;- Instructional design of online educational learning activities & material - Developing training modules through entire product life cycle- Design and coding of a dynamic user based website of over 18,000.

Melbourne, Australia

A support consultant, working in a 400 seat Call Centre on behalf of Telstra, responsibilities included:- Customer service & troubleshooting for mobile customers- New starter coaching & training- Conflict resolution

Higher Education Certificate

Information Systems, Information Technology, Electronic Commerce

Activities and Societies: Train the Trainer, Tutoring Students, Supervising PracticalsBachelor of Information Systems, Major in Electronic.