Michael Mcshane Email & Phone Number

New York, United States

New York, United States

I specialise in Collaboration Consulting! Wait what is that? Well I help companies collaborate and problem solve in real-time.Essentially Workshops. I do Workshops. I design and run Workshops. I love Workshops (you get the picture). How do I do it?Think of the big gnarly problems you face in the company; maybe it's an IT Project or a strategy conundrum. You need results and there are a number of people who can help, but designing and running the workshop is hard (especially with your own job as well). That's where I come in to help you.Look below this line and you'll see i've got decades of experience in IT Projects, from consulting to startup software. You can use that help even if your team get better in collaboration, I can help coach to get better results.

New York, New York, United States

I oversaw the strategic expansion of launch engineering and technical support teams, fueling the early adoption of the company’s protocol by gaming studios. I collaborated with launch engineers and support teams on work schedule, and professional development as a mentor and coach. I ran customer success escalations and customer satisfaction and scripted the product and development voice of the customer, directed testing and deployment guidance. I collaborated with C-suite on strategic direction, capacity planning, budget, and forecasting. I was involved with GTM strategy and performed technology research on new gaming standards while managing a team of ten launch engineers and customer support teams.My Challenge: I had two challenges. #1 Enable customers to implement their game programs seamlessly using the protocols. #2 Create a new category and build a team quickly in an uncertain market.My Actions:1. Created a new voice of the customer function that delivered over 30 new product features and functionality in under five months. 2. Integrated two separated teams into one well-oiled machine for better customer service experience.3. Oversaw and workshopped standards and best practices with customers and the development team to discuss where the NFT transaction was happening and model how the transactions would work with the protocol. 4. Diagramming, educating the developers on implementing the protocol.5. Identified market trends in gaming software.6. Served as an empathetic servant leader, provided teams with career growth opportunities.My Results:1. Achieved a 250% increase in the number of game launches over a 9-month period.2. Attained 95% of organizational key results in team building and creating a DEI company culture. 3. Spearheaded the release and deployment of Passport and zkEVM.

New York, United States

I reported directly to the CEO where I built a partner-focused enablement function for training and learning to enable and cultivate deep system integrator and independent software vendor relationships. I created timeline targets and benchmarks with vendors to prove out compatibilities. I collaborated with product and engineering teams to map out learning plans for the software and created and facilitated training content for vendors. I worked with development advocacy team to align the training content schedule, influence their technical writing, and product marketing to demonstrate vendor compatibility, proof of concept, and produce videos. My Challenge: Prove the product can integrate with new software vendors and enable partners to get skilled up and trained on the implementation process. My Actions:1. Designed and created the software integration. 2. Cultivated ISV relationships to deliver three minimally viable product-level solutions on platform.3. Developed an educational curriculum, delivered on learning management system platform to partners, setting the standard for internal learning.4. Generated marketing materials and sales collateral for vendors to demonstrate how the software worked.5. Facilitated vendor trainings and created video content, interviewed developers and answered vendor ad hoc questions.My Results:1. Created two working integrations—delivered on time—to be released to the sales team.2. Shifted the implementations; outsourced 40% of project work to vendors.

New York, New York, United States

I led a global team of 15 solution architects to design complex SaaS implementations and integrations on the Deskless Workforce Platform based on AWS and Salesforce. I collaborated with sales and delivery to scope, design, and generate innovative and high-impact solutions to satisfy difficult customer problems. I was responsible for budgeting and forecasting and partnered with C-suite on strategic direction and provided the voice of customer to product and development team. I made strategic direction presentations and built out PowerPoint collateral on project estimations and the standardization of best practices.My Challenge: Translate software requirements for customers and launch a clean design to be implemented by the delivery function. My Actions:1. Produced an internal rapid prototyping function, built 72 high-value extensions to directly influence $22M in bookings.2. Spearheaded design and implementation of an international COVID-testing and vaccination-booking system used by the NBA, NFL, MLS, City of New York, and MTA.3. Liaised with business development and solution consulting teams to ensure successful handovers and deal velocity.4. Determined strategic direction and expansion of the solution architecture team.5. Performed aggressive recruiting, culture building, and professional development.My Results:1. Partnered with C-suite to support hypergrowth leading to a $75M Series C investment.2. Tripled the size of the solution architecture team within 2 years.3. Exceeded bookings target by 200%.4. Implemented internal initiatives that shortened deal cycles 50%.5. Booked $8M including clients Accenture, Deloitte, and Ernst Young.

New York, New York, United States

I enabled large enterprise C-suite clients to adopt emerging technology and new IT methods such as design thinking. I collaborated with an innovation hub to build out workshops on proof of concept, programs, and software solutions. I worked with Accenture account leadership to craft meaningful customer experiences. I partnered with emerging technology leadership to identify and educate teams on new trends and technology. I managed a team of 12; recruited, hired, and provided professional development for my team and trained them on design thinking and facilitation.My Challenge: To present emerging technology to large clients and expand technological possibilities to increase the company’s business book and resolve client pain points.My Actions:1. Designed and ran more than 30 bespoke design thinking workshops for Fortune 500 companies.2. Directed input and influence on the creation and rollout of $100M NYC Innovation Hub in Hudson Yards.3. Coached and mentored a team of eight product managers to help launch the Vanguard Innovation Studio.4. Worked with Vanguard leadership to coach their teams to build out innovative products.5. Created content curriculum and repeatable templates to run high-impact workshops.My Results:1. Enlarged the team from five engineers to 14 in under 12 months.2. Facilitated relationship with key studios for increased market exposure and to drive new clients.

New York City & Melbourne Australia

I performed as the Senior Engagement lead for 30 enterprise projects, from pre-sales and advisory to implementation and rollout. I also served as the Principal Solution Architect on GE Capital Australia and led a $5M global program for digital transformations for Salesforce engagements and center of excellence with multi-phased engagements with Cargill globally. I made project estimations and collaborated with the project development teams, software engineers and architects to deliver solutions. I functioned as the engagement manager in conjunction with account leads to ensure projects were delivered on time and hit benchmarks, while upholding quality standards. I worked with clients to deliver their projects on time and on budget, which addressed their objectives and leveraged Salesforce to ensure the projects were delivered bug-free, on time, and on budget. My Challenge: Identify, understand, and articulate the customer problem, address and resolve those issues using Salesforce technology. My Actions:1. Built teams of 30 engineers, architects, and consultants for enterprise level engagements.2. Delivered key engagement deals with T Rowe Price, Volkswagen USA, MillerCoors, and AIG Brazil.3. Ran Australian Government Department of Innovation and Infrastructure Salesforce project accredited by the Australian Defense Force.4. Worked with customers to understand their problems and co-design solutions.My Results:1. Increased loan originations and allocation productivity over 30% at GE Capital Australia.

Melbourne, Australia

Sales Transformation Project for the national postal carrier with over 33,000 employees and 7,000 offices Australia wide as part of the Future Ready Program. Responsibilities included:- Developing solutions with high customer collaboration, as part of an 8-person Salesforce implementation SCRUM team- Moving the solution through all stages of the Product life-cycle- Managing multiple deployment environments to design and deploy solutions.- Advising & coaching Super Users on development & platform best practices- Supervising and leading on eLearning portion of the project

South Melbourne, Victoria

A key role within a startup Salesforce.com ISV, providing HR industry subject matter expertise in solution implementation; covering recruitment, eLearning and operational areas. Responsibilities were:- Developing solutions through every part of the Product development life-cycle- Coaching and advisory with small to medium clients on CRM principles (with an HR lens) & user experience principles- Ideating & designing new features to enable customer success- Managing projects using Agile methodology (working in scrum-master capacity)- Leading on & off-shore teams- Maintaining and growing customer relationships

South Melbourne

A vital role to the adoption of a configurable talent management software within a vibrant startup, responsible for designing and delivering enterprise client training internationally. In addition, working in Product Management, leading a team of consultants to deliver strong solutions. Responsibilities included:- Managing solutions through all stages of the Product life-cycle, leading a dedicated 4-person team- Training & coaching external clients on an international scale, for roles ranging from basic users to administrators- Advisory services on organizational change management & adoption strategy- Developed eLearning modules & documents for existing and emerging platforms.- Leading user experience design with development team, using customer data- Ideating and creating new learning initiatives- Assistance in integration & rollout of new AI & Business Analytics software

Melbourne, Australia

A pivotal role working on a medical education website, within the professional body of General Practitioners in Australia, the responsibilities were;- Instructional design of online educational learning activities & material - Developing training modules through entire product life cycle- Design and coding of a dynamic user based website of over 18,000 users, using positive user experience principles- Training and coaching of users and SMEs in classroom environments

Melbourne, Australia

A support consultant, working in a 400 seat Call Centre on behalf of Telstra, responsibilities included:- Customer service & troubleshooting for mobile customers- New starter coaching & training- Conflict resolution

Higher Education Certificate

Information Systems, Information Technology, Electronic Commerce

Activities and Societies: Train the Trainer, Tutoring Students, Supervising PracticalsBachelor of Information Systems, Major in Electronic.