As the Director of Operations at Kouzina Connect, I oversee the end-to-end operations of a platform that optimizes restaurant-to-customer interactions. Our service significantly relieves restaurants from the burden of phone communications, empowering them to focus on delivering exceptional in-house experiences. My role involves strategic business development, enhancing customer relationships, and steering product management strategies to ensure the delivery of top-tier services and maximal value for our restaurant partners.At Bite Ninja, a YC-backed startup, I led the creation of a remote call management department, integral to the company’s operational success. My background in business development, customer relationship management, and operational strategy fuels my passion for developing innovative solutions in food tech. This passion drives my work at Kouzina Connect, where we tackle immediate challenges while paving the way for long-term success in the food industry.If you’re looking to elevate your restaurant's experience, I’d love to start a conversation. Let’s explore how we can work together to empower your staff and enhance your service.