Carol Ferro Email & Phone Number

Greater Boston

Greater Boston Area

Manchester, Nh

Human Resource Strategic Business Partner overseeing Talent Acquisition & Management, Succession Planning, Leadership Development, Employee Relations, Benefits & Compensation. Leveraged strong internal relationships with all HR COE's and cross functional leadership at region, division and corporate levels.

Manchester, Nh

Prosci certified Change Lead focused on the human capital component of top enterprise wide organizational changes that have a significant impact on the business, employees and customers. Developed strategy to build change leadership capability, customized training content based on audience and facilitated workshops for all levels, from senior leaders to front line. Launched online Change Community Site to house all tools and resources. Acted as liaison between corporate, division and regions, encompassing 14 states, 24,000 employees and 8 million customers.

Manchester, Nh

Division Lead tasked with executing on strategies to introduce and implement multiple key business improvements to HR systems, processes and technology to create a more positive employee/end-user experience. Maintained strong partnership with both corporate and the field. Indirectly managed a remote team of 5.

Philadelphia, Pa

Tapped to lead efforts across the enterprise to improve all elements of the employee life cycle, including onboarding, career progression, rewards and recognition and work-from-home programs. Spearheaded efforts to standardize programs and policies nationally. Worked closely and collaboratively with field leadership and key stakeholders across the organization to obtain buy-in and drive improvements.

Enfield, Ct

HR Strategic Business Partner responsible for overseeing Talent Acquisition & Management, Leadership Development, Employee Relations, Benefits, Compensation and Wellness Programs.• Recognized for leading the Division and country in Employee Engagement scores (#1 in Division and #2 in country). • Spearheaded the recruiting efforts to open a new call center hiring more than 350 employees in first year while experiencing an attrition rate of only 12.7%. Created a first of its kind TV recruitment commercial that became the #1 resource for sourcing candidates.

Newington, Ct

Delivered cost saving healthcare solutions to small to mid-size businesses in order to minimize unpredictability in employee healthcare costs. Oversaw all aspects of client services including claims management, compliance issues related to health & welfare benefits, understanding employment laws and aiding the development of value-added services such as educational seminars, policy manuals and wellness initiative programs. Developed and maintained strong partnership with insurance providers.

West Hartford, Ct

Human Resource department startup. Developed strategy to meet start-up internet company growth objectives of doubling the staff size within first five months. Successfully filled openings in Information Technology, Sales, Marketing and Editorial departments. Fulfilled a broad range of HR functions, including recruiting, onboarding, employee relations, performance management, benefit administration, promoting employee wellness and performing exit interviews.

Hartford, Ct

Spearheaded Internet recruiting project to offer staff recruiters more options to fill current job openings in a shorter period of time. Developed new applicant screening and on-campus procedures for College Relations that combined recruiting efforts of all Leadership Development Programs and significantly reduced planning time and effort.

Newington, Ct

Established marketing strategy for building relations with colleges and universities throughout New England and upstate New York to fill openings in Information Technology, Accounting, Finance, Purchasing and Engineering. Developed a Summer Internship Program and the Information Technology Associate Development Program to help build a renewable pool of technical talent. Earned the reputation as “Best Information Technology Internship” on campuses.