Carol Hathaway Email and Phone Number

* Develop trusted, advisor relationships with clients by helping them maximize the value of the UltiPro solution* Planning, managing, and measuring the ongoing success of current client base* Engage clients with proactive value-added service and care to expand strategic solutions

• Advocate for both customer and internal teams to ensure successful onboarding of high profile customers• Develop trusted relationships with Executive Team creating “collateral” and enduring partnerships• Developed methodology to unify teams across all business and focus on service readiness for UMS Customers

Managed Services provides innovative outsourcing solutions including Payroll, Benefits and HRIS Administration, utilizing our award-winning UltiPro HRMS cloud-based platform. Our services are for clients seeking to maximize their UltiPro investment, from implementation assistance to ongoing, world class service.• Built partnerships with customer base by identifying needs and ensuring high quality service delivery• Lead team of 12+ Benefit and Leave Specialists providing outsourced HCM services • Completed process analysis and improvement to establish best practice standards to apply to all customers• Developed milestones and project plan to globally manage Open Enrollment across the customer base

• Established cross-functional partnerships with leaders in multiple business units during integration• Coordinated activities with support and service teams to stabilize at risk clients• Partnered with leadership team to establish dedicated support team for Managed Services

Coordinate with all teams in providing payroll and human resource outsourcing services utilizing the Ultimate Software platform. Identify and evaluate key initiatives in daily business processes. Create and manage project workflows to ensure goals are met on a timely basis.• Designed HR business processes, Employee Handbook, and Job Descriptions• Developed model and configured Salesforce for activity tracking and reporting• Created SSAE16 standards and implemented standardized storage policies

Managed marketing, HR and accounting activities including sales, recruiting & hiring, receivables & payables.

• Managed team of 30+ teachers caring for 300+ children• Exceeded goals in revenue, retention and DHR evaluations for 100% of reviewsHR Responsibilities: Interviewing/Hiring/Managing, Reviews, Weekly Schedule, TrainingOffice Management Responsibilities: Budget/Financials, PayrollParent Relations Responsibilities: worked with parents to resolve behavior or classroom issue

• Earned internship in highly competitive arena prior to college graduation• Attended in depth sales training with focus on understanding the sales cycle and how activity drives success• Surpassed sales goals and achieved incentive trips (ex: San Diego, Hilton Head, Bermuda, Hawaii)• Mentored new hires and interns through product and sales training