Carol Hampton Email & Phone Number

Charlotte, North Carolina Area

Responsible for the coaching and development of a 300 flight attendants Recruit, interview and hire new hire flight attendant Implement procedures for the safety of passengers and crew members Coordinate with crew scheduling, gate agent and crew members for on time arrival and departure of flights. Ensure flights are coordinated and meet all FAA regulations and guidelines. Provide excellent customer service and problem resolution to passengers.

13526 Johnston Road Charlotte Nc 28277

Realtor/Broker in Charge [June 2003 – Present] Trump International Realty (BIC)RE/MAX Executive Realty, Charlotte, NC Keller Williams Responsible for buying and selling luxury homes for an affluent client base. Act as an intermediary to facilitate and provide consultation in purchasing and selling a variety of real estate transactions. Plan successful marketing and advertising strategies to sell listings and develop new business. Sell homes for residential communities for land developers.• Sold over $15 million in Real Estate annually• Develop strong, positive rapport with clients, resulting in increasing referrals • Maintained membership of the RE/MAX 1005 and Platinum Club for 5 years• Recipient of Charlotte Magazine’s 2008 Five-Star Client Service Real Estate award• Developed portfolio of clients consisting of high-profile clientele , corporate executives and custom homebuilders

Car sales and customer service.

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Main responsibility was to meet collection goals for a $300 million portfolio. Over see an office of a 52-person sales team and increase productivity. Recruiting, coaching and developing of all new hires and current employees by working with Human Resource and Training. Analyzed customer service and sales processes and provided recommendations for improvement. Developed and implemented customer service policies and procedures to increase efficiency and customer satisfaction. Hired as a Supervisor and promoted to Manager within 2½ yearsExceeded collections goal by 15%and up consistently

Developed and initiated national events and employee recognition program to create a positive and productive work environment. Responsible for presenting for headquarters new products and service initiatives to call center. Recruited and supervised external subcontractors. Promoted from Call Center Representative to Supervisor.Promoted from Supervisor to Events and Recognition Manager. Received several company-wide recognition awards for outstanding sales and service.