Dedicated Customer Service professional with more than 15 years of progressive telecommunications experience and expertise in strategic planning, process improvements, cost controls, and quality assurance. Recognized success leading operational teams to design and implement projects that deliver savings and maximize results. Strong management experience and solid record of training and directing top-performing teams, strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs.Specialties: Achieving and driving results; Coaching support and leadership; Strong problem solving skills and conflict resolution, Team building and interpersonal skills; Quality controls and improving performance standards.