Carol Johnson Email and Phone Number

Streamlined business growth through strategic planning and process development resulting in 400% revenue increase over 48 months.Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing by coordinated and implemented effective training and clarified roles for over 100 professionals to improve company operations.Met and exceeded client service deadline standards and expectations consistently while maintaining total quality management through effective communication and department supervision.Maintained P&L and shouldered corporate fiscal responsibility, resulting in increased cash flow and decrease of overhead.Directed onboarding and training for over 100 new employees/contractors each year, keeping company operations smooth and production efficient.Completed semiweekly cash functions including payroll, benefits, invoicing, asset tracking, account reconciliations and budgeting.Created a filling system to evaluate and improve accuracy and completeness of all company records with a 4 year backlog.Prepared financial data for federal/state LLC and S corporation tax returns.

Corporate buyout of Prewire Specialists Inc. no change in position/duties. Please refer to previous job description.

Recognized, documented and advised on removal of safety hazards and violations eliminating potential injury/damage to personnel, property or equipment.Assessed adequacy of fire extinguishers, exits, stairways, aisle spaces, first aid kit, AED and sprinkler systems through monthly inspections.Editor in chief of monthly newsletter Prewired for Safety for company wide distribution over 8 years. Authored Emergency Action Plan as required by OSHA.Collaborated, co-authored and revised company Safety Manual. Annual review, revision and updates applied to forementioned documents.Participate in an incident review committee when needed.Assisted with preparation, performance and materials distribution for standardized safety requirement meetings monthly.Set up a wellness section for employee use on location.Assisted Risk Manager with information research involving industry safety concerns and developments.Developed marketing plan and recommendation for the inhouse production/distribution of an industry specific safety training video series.Responsible for notating the safety committee meeting minutes.

Strengthened operational efficiencies and traceability by creating and maintaining organizational filing systems for records, correspondence, reports and outstanding issues.Coordinated ongoing technical training and personal development classes for staff members and contractors.Enhanced team workflows and job satisfaction by coordinating communication between clients, employees and contractors.Compiled production reports and reviewed performance data weekly to identify problems, create solutions and prioritize scheduling for timely completion.Applied department heads feedback building cross-functional organizational capacity to develop process improvements and support long-term operational expansion needs.Led business initiatives resulting in numerous multi-year contracts attracting 7 major clients with consistently increasing territories based on positive relationship creation and performance metrics for 4+ years.Process, maintain, update and track 3,000 utility locates through Gopher State One Call annually.Route construction projects daily for up to 19 crews.Problem solve construction site impediments.Ensure timely completion of projects.B2B communication daily progress updates with clients.

Directed dispatching, routing and tracking of 45 fleet vehicles to triage and prioritize over 360 daily work orders based on locations, needs and worker availability.Facilitated communications between customers and field personnel to answer questions or resolve issues by conducting account investigations to verify and served as mediator when appropriate to settle conflicts and discrepancies between both parties.Trained 7 new employees in various procedures and gave feedback on daily work performance to increase productivity and customer satisfaction.Coordinated with supervisors to address escalated issues and problematic situations.Managed databases and work order scheduling for timely completions.Troubleshoot customer account errors.Customer account reconciliation.Assist warehouse with equipment tracking.

Issue and receive telecom equipment for customer installation in field.Daily reconciliation of equipment used and unused.Maintained inventory in warehouse.Physical rotation of equipment.Troubleshoot serial number inaccuracy in database and customer accounts.Closing procedure of business facility.Quarterly reconciliation for missing items.Processing paperwork order for payroll approval.Verified paperwork with customer accounts for billable work performed.

Monitored flow of paperwork/correspondence and directed information to appropriate departments.Approved regular payroll submissions for employees.

Provided dispatch services for Comcast during a transitional period following a corporate shutdown of General Fiber Communications.Assist in facilitation of change management.

Same duties applied as a result of the acquisition of New Age Cable Communications:Directed dispatching, routing and tracking of 60 fleet vehicles to triage and prioritize over 600 daily work orders based on locations, needs and worker availability.Facilitated communications between customers and installers to answer questions or resolve issues by conducting account investigations to verify and served as mediator when appropriate to settle conflicts and discrepancies between both parties.Trained 12 new employees in various procedures and gave feedback on daily work performance to increase productivity and customer satisfaction.

Directed dispatching, routing and tracking of 60 fleet vehicles to triage and prioritize over 600 daily work orders based on locations, needs and worker availability.Facilitated communications between customers and installers to answer questions or resolve issues by conducting account investigations to verify and served as mediator when appropriate to settle conflicts and discrepancies between both parties.Trained 12 new employees in various procedures and gave feedback on daily work performance to increase productivity and customer satisfaction.