Carol Joyce Email and Phone Number

-Responsible for 11 branch locations and grow the business through directly managing the retail, mortgage, and small business client acquisition, along with the deposit and lending operations of the branch offices and retail bankers assigned to the Division.- Coordinate and support client acquisition and referral efforts by working in a matrix management alignment with Commercial Banking, Community Business Banking, Select Banking, and Wholesale Lending.- Develop, coach, and… Show more -Responsible for 11 branch locations and grow the business through directly managing the retail, mortgage, and small business client acquisition, along with the deposit and lending operations of the branch offices and retail bankers assigned to the Division.- Coordinate and support client acquisition and referral efforts by working in a matrix management alignment with Commercial Banking, Community Business Banking, Select Banking, and Wholesale Lending.- Develop, coach, and mentor branch managers in the ongoing development of their staff to maximize engagement and performance of each branch, along with the Divisional mortgage team. Show less

Oversaw the strategic product management for business banking lending, the evaluation of market trends, and recommended enhancements to product lines to stimulate growth and meet objectives.Achievements:• Managed Business Banking Direct Mail Campaigns, where quarterly mailers resulted in $7.9mm in incremental lifetime value after costs and a ROI of 17 to1.• As the 3rd Party Relationship Manager, expanded the target Business Banking market that U.S. Bank referred to a 3rd party… Show more Oversaw the strategic product management for business banking lending, the evaluation of market trends, and recommended enhancements to product lines to stimulate growth and meet objectives.Achievements:• Managed Business Banking Direct Mail Campaigns, where quarterly mailers resulted in $7.9mm in incremental lifetime value after costs and a ROI of 17 to1.• As the 3rd Party Relationship Manager, expanded the target Business Banking market that U.S. Bank referred to a 3rd party relationship, by creating a landing page on usbank.com, which increased funded deals by 250%.• Enhanced the Spotlight Deal call, which celebrates 4 quarterly Client Advocacy successes and provided peer-to-peer education. Show less

Coordinated the Business Development training, Marketing, and Sales Management functions for the 21 branches. Dedicated time for one-on-ones and joint calling with every Branch Manager each month. In addition, supervised the Business Banking Relationship Manager team.Achievements:• Since the inception of the CREST Business Development program, $38.1 million of new booked Commercial deals were sourced by Branch Managers over a 4 year timeframe.• Increased previous production by… Show more Coordinated the Business Development training, Marketing, and Sales Management functions for the 21 branches. Dedicated time for one-on-ones and joint calling with every Branch Manager each month. In addition, supervised the Business Banking Relationship Manager team.Achievements:• Since the inception of the CREST Business Development program, $38.1 million of new booked Commercial deals were sourced by Branch Managers over a 4 year timeframe.• Increased previous production by the Business Banking Relationship Manager team by 920% in the 1st year. Show less

Oversaw the sales and operations of 9 branches with 120+ employees by managing multiple tasks and projects simultaneously.Achievements:• Attained 2 Annual Regional Awards, due to superior results in growth, retention, and revenue production.• 7 straight National 4th Quarter Campaign wins.• Repeat Top Tier performer in Customer Service Scores.