Carol Kramer Email & Phone Number

Irving, Texas, United States

Dallas-Fort Worth Metroplex

• Create product documentation for internal use on systems including Liferay, Grip and in-house developed website.• Create client facing documentation for in-house developed website.• Maintain product documentation with each release cycle.• Create and manage FreshDesk knowledge base for client facing how-to information.

Irving Tx

• Quickly learn complex, operational business requirements and translate them into functional and design specifications, data requirements and technical requirements.• Create training curriculum and PowerPoint presentations for instructor led courses to train all employees on Salesforce capabilities and functionality.• Write detailed Business Requirement Documents for complex applications to develop comprehensive specifications and documentation for business and software functionality.• Create business process diagrams and data flow diagrams using a structured systems analysis methodology. Use of modeling and mapping tools such as Visio.• Perform Quality Assurance on all project documentation produced by Consultants, Vendors and Off-shore developers.• Gain general knowledge of the customer's business, gather functional requirements for distribution to the team, and be a liaison between the customers and the development team.• Evaluate gaps between requirements and design. Lead project team in resolution.• Facilitate detailed sessions for process improvement using a variety of facilitation techniques with audiences including senior management.• Create Requirement Traceability Matrix, Testing Strategy and both System/Integration and User Test Cases.• Coordinate integration and user testing, tracking and status of problems identified. Manage all Implementation Issues.

Fort Worth Texas

• Manage ten resources with assigning projects, coaching, evaluation and career development.• Recruit and present offers to job candidates.• Develop and review procedures and templates for use in RadioShack’s Business Analyst project methodology.• Additional responsibilities at RadioShack are identical to the Key Responsibilities in the YPO section of this resume. Predominant duties were to serve as a key liaison between the business users and the developers which included creating detailed documentation for the design and testing of various systems.

Fort Worth Texas

• Responsible for being a liaison between programming staff and business user. Primary designer of GUI user interfaces.• Responsible for performing analysis on current liquor control procedures and for conducting a feasibility test on proposed changes.• PL/I and COBOL Developer on multiple systems.