Carol Sullivan Email and Phone Number

Researched and reconciliation of customer claims/deductions , i.e. concealed shortage, carton shortage, damaged goods, etc. to determine if credit was warranted. Pulled and interpreted POD's, Bill of Ladings, debit memos as support for decision. Filed carrier claims when necessary. Processed similar claims on Amazon’s Vendor Central. Worked remotely during COVID-19 outbreak utilizing Zoom meetings and Skype.

Assisted Accounts Receivable process daily invoices/credits, apply cash receipts, help with collection of past due balances and update Dynamics 365 and Payment Work Suite with credit card and client information.  Journal entries for checks received from bank, credits, write-offs and refunds.  Submitted remittances from clients to bank.  Created reports for daily credit card charges and fees for both U.S. and CAD.

Monitor and report unauthorized product sellers on Amazon. Log and organize ASINs of clients' products. Confirm removals and merged ASINs. Assist new clients establish Amazon and Brand Registry accounts. Created and updated unauthorized seller profiles. Researched sellers violating Brand's terms. Analyze and verify data for monthly reports. Generated the monthly seller removal reports. Established and implemented process to link unauthorized seller profiles with ASIN removals to improve brand cleanliness. Invoice clients for services provided. Apply payments to invoices, and purchase orders. Reconcile bills of lading with purchase orders for freight and shipping expenses.

Provide support to the accounts payable and receivable department perform clerical duties, such as operating office equipment, filing, typing or sorting mail. Compile and organize documents to proper accounts; track and update invoice documents to include purchase orders and landscaping releases; reconcile statements; Create and submit preliminary lien releases to appropriate parties. Process purchases Assist with customer inquiries Update delivery logs and submit requests for product delivery from appropriate farm locations

I managed a full facet of administrative responsibilities to ensure seamless day-to-day operations of the company.A large part of my role was supporting Managers in the achievement of tasks critical to their day-to-day productivity, including schedule preparation, calendar coordination, travel arrangement and additional special projects. As needed, I helped with other responsibiilties outside my job description to support operations of an understaffed office, including training support for a newly-hired Administrative Assistant.

I taught a variety of grade levels and subjects- math, science, reading, writing through fluctuating stints of substitute and full-time head teaching positions in mainstream and special education classrooms.Serving as Grade Level Chair, I led weekly focus meetings to plan, establish lessons plans and assessments with grade-level-teachers and I mentored new teachers during their first year.Along with implementing expertise from formal education and experience, I believe it was key to use intuitive understanding to build, adjust and deliver lessons effectively for each individual student and the group as a whole. I had to be flexible enough to quickly modify/adapt, as needed, to keep students' attention and make learning efficient and enjoyable.

I handled a variety of evolving receptionist and administrative activities, demonstrating flexibility as needed to support special projects.As a highlight during this time, I managed all due diligence for the creation of the company's official policy and procedural manual, evaluating and updated full-scope of job descriptions for accuracy and compiled information into a standardized manual for easy review and future updating.