Carol Marques Email & Phone Number

• Prioritizing calls and providing assistance to callers after collecting detailed information about incidents involving chemicals for thousands of registered companies with accuracy and professionalism.
• Researching the database thoroughly and identifying the best course of action based on each incident and the companies involved, ensuring that both the caller and the manufacturer have their needs met and chemicals are.
• Organizing data and multitasks between different… Show more
• Organizing data and multitasks between different systems to quickly write follow up documentation, while still responding to other incoming emergency calls and performing follow up calls to each client in a timely.

• Oversaw operations and coached General Managers to ensure the company's quality standards and financial goals were met, utilizing strategic planning, hands on support, and effective feedback.
• Raised customer satisfaction by recruiting great new talent while training existing team members to deliver excellent customer service, resulting in over 10% sales growth in the first year.
• Increased brand awareness locally and via social media by partnering with influencers, gyms, and other… Show more
• Increased brand awareness locally and via social media by partnering with influencers, gyms, and other businesses, coordinating off-site events, and providing associate discounts. Show less

• Taught food safety and sanitation classes to groups of 2 to 8 people
• Made use of games, videos and different exercises to engage students
• Administered the exams at the end of the courses

Washington, District Of Columbia, United States

• Established and maintained best practices that ultimately led to awards for the company’s Best General Manager for 3 consecutive years.
• Managed and motivated a team of over 25 people in a high-paced environment to deliver great food and friendly service consistently to an average of 800 daily guests.
• Lowered turnover and increased staff morale by fostering a team oriented and highly productivity environment that became a bench of trainers and managers for the DC market, providing… Show more
• Lowered turnover and increased staff morale by fostering a team oriented and highly productivity environment that became a bench of trainers and managers for the DC market, providing professional advancement.

• Directed training teams in the opening 6 new locations in Chicago, NY and DC, making sure to provide engaging and rigorous training practices in order to deliver operational excellence from day one.
• Led monthly meetings and workshops in topics such as customer service, leadership, quality, and safety standards for all 3 markets to strengthen and develop trainers and supervisors.
• Created practical manuals and assessment tools that were used for the training and evaluation of all… Show more
• Created practical manuals and assessment tools that were used for the training and evaluation of all positions and personally certified members that were up for promotion in all of the chain’s 19 locations. Show less

• Supervised day-to-day operations by closely monitoring and supporting the team and suggesting techniques to improve efficiency, accuracy and safety of procedures.
• Addressed customer’s concerns quickly and actively connected with guests to build relationships and create customer loyalty in both dine-in and catering aspects of the business.

• Taught Portuguese to adult professionals whose primary language was English
• Created a fun learning environment with the use of different media and tools to engage students in classroom and 1:1 settings

Google It Support Professional Certificate, Information Technology

Skill development experience includes: • Technical support: installing & configuring computer hardware, software, and networks • Computer.

500 Hours Teacher Training, Yoga Teacher Training & Yoga Philosophy

Agricultural Engineering