Global program manager supporting business and IT in ~ 5 time zone. I am the overall lead coordinating the solutioning, planning, execution and hypercare for enterprise technology integrations (ERP, Middleware) efforts that enable new thermofisher.com capabilities for B2B and B2C customers. Manage the eBusiness and digital platform engineering workstream for Laboratory Chemical Division legacy sites migration. Manage the digital workstream to align with manufacturing and operational changes to support the biosciences portfolio. Create forecasts and weekly stakeholder updates on program health.

Implement the digital roadmap for the Molecular and Cell Biology business units. Operate as the overall program lead for new thermofisher.com capabilities benefiting Biosciences, Genetic Sciences, Laboratory Product, etc. Facilitate solutioning with Digital Engineering, ERP, and product management teams for new features on thermofisher.com. Direct liaison between the Enterprise Technology Organization and the eBusiness & Digital Engineering teams for estimates, new intake requests and the budget.

Scrum Master of 10 developers and engineers for large platform/middleware supporting the storage of ~ 7.1 million digital assets that reside on the product detail pages on fishersci.com and thermfisher.com. Conduct daily stand up with global team, sprint planning, backlog refinement, demos, agile quarterly planning, and retrospectives. Facilitate code review and design sessions with development team and release lesson learned. Participant in scrum of scrums weekly. Execute change requests daily and or weekly for emergency, ongoing and release deployments via Service Now. Report quarterly metrics on team velocity and quality. Utilize Kanban for team work management in JIRA and Confluence for team knowledge center and SOP's. Leverage vendor software. Coordinate infrastructure changes (e.g. upgrades, on prem to AWS cloud migration, server decommision, cross team efforts to enable cloud migrations for server, app, and DB's, etc.

Supporting US, Canada, and European projects & enhancements with a global virtual & onsite team from Canada, France, UK, India and onshore US (~4-5 locations) with a annual budget of ~ +$2 million. Accountable for intake, delivery, and triage for improvements from 3-5 product managers per release. Managed backlog, infrastructure solutioning and new priorities to support projects for multi phase releases as part of the program. Coordinate program to deliver projects with ~ 3-4 development leads, 1-2 technical architects, 1-2 infrastructure leads, 1-2 UX contacts for existing and new solutions for fishersci.com . Program team size ~ 30-90 resources. SPOC for coordinating the solution and working with dependent teams outside of the agile team (DBA, webhosting, window hosting, mainframe and webmethods).Projects & Enhancements: Product Page Redesign Phase I (US) & Phase II (Europe, US, Canada)Content Automation Global Data Privacy : European Cookie Consent ManagerGlobal Navigation and Header RedesignDynamic Onsite Messaging Proof of Concept Cyber Security improvementsRegulatory: Medical Device improvements US Encompass Procurement program& Custom Home Page improvements :Canada Live Chat : European implementation & Pilot and Platform Upgrade US and CanadaMarketing: Item Level Promotions Category Clearance CentersSearch Engine Optimization ImprovementsCommerce Productivity Improvements Marketing Automation improvements Infrastructure changes to support marketing automation and productivity : US and EuropeData Supply Chain: European data cleansing, test environment, 3P products process improvementsBug Blitz team member Applications & Tech: AWS, Cloud, Search, Commerce, Product Information Mgmt/Hybris, Akamai, CQ, DTM, Apache Dispatcher, Python, Webreq, Linux Red Hat OS, Oracle, ERP (US, Canada, Europe) Supply ChainTools : JIRA, Confluence, Yammer, SharePoint, PPM, MS Project, MS Excel, MS Word, and Slack.

Senior Project Manager for fishersci.com working with virtual and onsite team from Germany, India, and onshore US. Managed (2) vendor relationships throughout the lifecyle (RFQ, SOW, billing, post implementation support). Supported troubleshooting for current marketing tools in production. Leading scrum team leveraging resources in both Agile and waterfall methodologies.Projects:Marketing : PIM improvements and new technology to support designers creating the Digital Catalogs for the Customers Channels Group (Hybris Print) Large Volume SKU & Image Automation (Content Automation)Sunsetting of Product Information Mgmt System/Agility eCommerce: Global Track and Trace Applications & Technology: Hybris/PIM,Comet Plug In/Priint, eCommerce, InDesign, Python, OracleLinux Red Hat, Webdrive

Operated in both a Program and Project Manager role for projects of ~ $1 million budget. Serving as a mentor to new contractors and employees in the project manager role. Managed large cross functional projects impacting Membership, Client, Billing, Customer Service, Provider up to 5 applications and 2 external vendors to support new external client product and provider capabilities. Worked in a fast paced high quality environment with ASP clients utilizing our platform for their data and in dual software environments (our team as the vendor and the client) . Managed and mitigated risks issues, and budgets for multiple projects. Worked with multiple SCRUM teams and facilitated weekly SCRUM of SCRUM calls to managed cross dependencies. Managed ongoing testing for the client for their defect fixes. Participated in Collaboration and Sprint Reviews.

Operated as a cross functional project/program manager on new large product initiative using waterfall and Agile (including SCRUM). Managing ~ 7-15 software development teams, 1-4 vendors projects involving 100-200 business and IT resources in 3-6 locations including offshore. Strong focus on Integration of upstream, target & downstream applications, and integration with vendors operating in a software development role. Various large scale projects including the implementation of the Community Blue & ChoiceBlue healthcare products, a new member centric data warehouse and a new radiology management program. Program impacted ~ 40 business and system areas including key functions : Member Portal, Provider Portal, Employer Portal, Membership, Finance, Customer Service, Finance, Billing, Pharmacy, Actuarial, etc. Worked directly with Director of Marketing, Marketing Communications, and Provider RelationsProjects:Product/Marketing : Community Blue - new competitive health care product in western Pennsylvania impacting all core systems, marketing, branding, and front end (Member Portal, Provider Portal, Employer PortalProduct/Marketing : ChoiceBlue- new narrow network healthcare product in Pennsylvania.Informatics: Member Reporting Repository (new) built for the Informatics teamTechnologies and Applications: Informatica/ETL, SQL, Enterprise Data Warehouse, JavaScript, Java,

Worked on the implementation of state mandates and projects that involved impacts to client and member impacted applications. Managed scope, risks, project plans, dependencies and project dashboard reporting and budgets up to $1 million. Oversaw coordination of testing across applications in absence of testing lead. Projects:Clinical : Health Excellence Partners new vendor software product and program to reduce costs through coaching and lifestyle modification tools and resources. New UI, back end analytics, data warehouse integration, informatics, provider and member. Product : Act 62 Autism PA State Mandate implementation of new state mandated benefits impacting customer service, provider portal, existing health care products, actuarial, member portal, employer portal, membership and claims,

Operated in the project management capacity for small projects involving 1-3 application areas, small to medium complexity and 6-10 resources per project. Responsibilities included day to day project management, measurement of progress against project targets, change control, risk and issue management, and dashboard reporting. Primary support for the roll out of a new Clinical Decision Making application and Analytics team with a wellnesss centric focus. Role also involved continuous involvement with the vendor performing the software development of the new application as well as the internal teams performing software development or integration functions

Operated as a member of the PMO team for a large scale project involving the implementation of the first major phase of an Enterprise Data Warehouse. Managed the onboarding and training of new resources, budget monitoring and burn rates, change control, risk, issues and action items, and tracking against major milestones. Mentoring of IT staff on the adoption of project methodology. Directly assisted the primary project manager and team of (3) directors and (1) manager over a (2) year span supporting 200 project resources. Heavy concentration on Detailed Requirements phase. The PMO staff was lead by IBM and provided excellent exposure to their project management execution style and client engagement approach.

Managed a staff of 23 employees in the large national accounts division. Clients included Minor League Baseball, PNC, Kennametal, Allegheny Energy, and Thermo Fisher Scientific. Strong focus on interfacing with sales, client managers, customers, and benefits administrators to resolve issues and improve customer service. Managed the operating budget, monitored service level and timeliness metrics against benchmarks & executed corrective action as appropriate. Participated in client audits with independent agencies. Attended onsite reviews with client mgr, sales mgr and clients to review their portfolio and areas for improvement. Played a key role in requirements development and transition of clients to a new claims platform. Spent a large portion in this role building relationships with clients and and customers to 100% resolve their escalated issues from the front line team in the call center. Handle all aspects and stages of operational activities for customers with transplants.