Carol Mutua Email and Phone Number

Involved in Tele-Selling: Calling existing customers to upgrade them to Televisions, phones, E-vouchers and other products and Conversion. Ensuring that a campaign achieves its conversions and sales objectives by converting and activating as many customers from finished payment to in payment. Moreover. Ensuring quality of calls by adhering to set quality standards by Handling customer complaints and enquiries competently to ensure First Call Resolution.

Supports projects in all the phases of the partnership process; exploration, proposal writing, negotiation with partners and review of donor agreements.• Social media marketing (Facebook and twitter) for the university. Using social media as a marketing tool to recruit students and to publicize events. Enhancing interactions through these platforms for maximum output.Handling student inquiries mainly concerning admissionsMarketing the university programs in events and conferences.Involved in planning and preparation of various Africa International University events.

Handling customer inquiries and complaints and escalating where necessary.Guiding customers in the account opening process.Obtaining and evaluating all relevant customer information to match products and services.Providing feedback to improve the efficiency of the customer service process.Tracking clients’ paperwork and updating pending items to ensure all necessary KYC documents are documented.

Was involved in Crime investigation within the university. Solving and follow up of students and staff casesAttending disciplinary hearings for studentsWriting case reports and daily situation reportsSecurity awareness and sensitization within the university

Mobilizing of deposit and recruitment of clientsConducting of sales and marketing research and writing of daily sales reportEstablish, develop and maintain positive business and customer relationships.Reach potential customers through cold calling.