•Led end-to-end customer lifecycle management, focusing on onboarding, adoption, and retention.•Product advocate, bridging the gap between customers and the product team and aligning the needs of both parties.•Collect and analyze customer feedback to identify improvement opportunities and inform product strategy.•Monitore customer health and predicted potential issues.

•Provided tailored onboarding training, leveraging a variety of tools and techniques to ensure a smooth transition for new clients.•Participated in the development of strategic business plans, focusing on market analysis and opportunity identification.•Performed in-depth market research and analysis to uncover key trends and customer insights.•Utilized consultative sales approaches to build strong relationships and drive customer satisfaction.•Worked closely with cross-functional teams to launch new products and services, ensuring alignment with customer needs.•Employed methodologies such as MEDDPICC, BANT, and NLP to enhance communication and negotiation skills.•Successfully managed a portfolio of clients including Itaú, Bradesco, i-Cherry, Safra, Publicis, Leroy Merlin, Porto Seguro, Leo Burnett, Dexco, MRV, Livelo, Monashees, DPZ, Banco Pan, Loja do Mecânico, and others, contributing to their digital transformation.

•Played an active role in identifying prospecting opportunities and promoting additional solutions to existing customers, targeting both cross sell and upsell. •Contributed to the expansion of the portfolio of products used by customers, increasing the value of the contract and improving their overall experience. •Skills in traditional cold calling and its enhanced version, cold calling 2.0, to establish solid connections and generate genuine interest in potential customers. •Personalised, customer-focused approaches to overcome initial communication barriers, building deeper and more meaningful relationships. •Developed and implemented effective "macros" in the Intercom support system, streamlining responses to customers and optimizing the time of the entire team. In this internship, I developed a solid understanding of Customer Success practices and their nuances within the SaaS landscape in real estate. I contributed to the growth of the customer base and to the optimization of the service, while strengthening my prospecting and strategic communication skills.