Carol Bayer Email and Phone Number

My passion is providing support to customer facing teams so they can help organizations leverage the power of technology to improve efficiencies and increase revenues. I lead and coach account management teams, provide business development guidance and product support, while removing roadblocks allowing teams to focus on enabling product adoption and renewing contracts with favorable financial results. My objective is to help teams adapt to the needs of the customer, the corporation, and the industry to achieve customer satisfaction and business objectives, using proven sales methodology tools like Miller Heiman. My collaboration with product managers and product marketing managers on developing and implementing campaign messaging to customers strengthens business partnerships and increases reliance on products, providing opportunities to upsell. By putting systems in place, I ensure transparency into the customer relationship and provide reporting on the team's progress towards goals.My strengths include being self-motivated with high attention to detail, negotiation and organizational skills, excellent communication skills, constant innovation, resourcefulness, and flexibility. Areas of expertise include: 🌏 Collaborative Leadership🌏 Product Sales & Customer Support 🌏 Strategic Planning🌏 Contract Negotiations🌏 Project Management🌏 TrainingFormative roles at American Airlines and Sabre Corporation include: 🌏 Senior Account ExecutiveManaged a territory of existing Sabre travel agencies; assessed customers’ technology and business needs; conducted product demonstrations, and prepared and presented Sabre product proposals to existing and potential customers. 🌏 Training SpecialistPrepared new and conversion customers for installation; provided onsite training for travel agencies; conducted regional and custom workshops and consulted with agency management - reviewing ways to improve productivity. Launched "Key Coordinator" program for travel agencies to designate an in-house Sabre expert to keep staff updated. Conducted special workshops and meetings for those Key Coordinators.🌏 Station Agent / Secretary Cross-trained on Sabre in reservations, ticketing, passenger check-in functions, gate handling, baggage service, and responsible for administrative reports, purchasing, correspondence and agent auditing as station secretary at Ft. Lauderdale Airport.carol.bayer003@gmail.com