Carolina B. Email & Phone Number

Akron, Ohio, United States

Provide daily leadership of Success Coaches’ activities in support of Summit County NEXT program’s guidance and directives. Serving as a reliable source of information and encouragement, communicating the needs, successes and challenges the NEXT Success Coaches are facing with management making recommendations for improvement.

Counsel individuals in career development and job search techniques, such as resume writing, interview skills, and job applications. Assess customers' current experience, skill, education to determine marketability as well as their active and willing participation in Job Center activities including attending Executive Networking groups, Career Workshop, Mock interviewing, etc. Inform individuals about employment opportunities. Address employment needs, and meet career plans by conducting follow-up meeting and monitor their status.

Determined and developed objectives for Individual Employment Plans to coordinate services specific to training being pursued and wrote Individual Training Accounts for job seekers requesting funds. Ensured customers understood service participation requirements, eligibility and appropriateness for training. Managed customers electronic files, case noted information, and enrolled services. Maintained safekeeping of confidential information, documents and accurate transferred information into multiple systems and forms. Stayed up-to-date with knowledge of WIOA policies. Supported team staffing events, and intake process for individuals interested in Adult and Dislocated Worker services, as needed.

Canton, Ohio, United States

Served as a liaison between Hispanic community and agencies to advocate and serve their specific needs. Translated between Spanish speaking clients and staff to provide services. Connected with other organizations in the community that directly support the Hispanic community to refer clients.

Kent, Ohio, United States

Learned specifics and differences of 10 majors in CCI and KSU advising in a 2 weeks’ time, allowing for individualized advising based on educational focus. Observed an average of 15 student appointments per week, enhancing understanding and acquiring specific skills from 7 academic advisors’ personal practices. Conducted a needs assessment identifying gaps to improve services based on data related to the transition of student support during the COVID 19 pandemic. Utilized the Graduate Planning System and Flashline (Banner) to advise students when registering for classes and verifying the completion of requirements. Co-lead first-year student appointments, advising and creating schedules for Fall 2020 during virtual summer orientations.

For 4 years (2017-2020) I served as a Receptionist in our main student center. Demonstrated strength in customer service and active listening to determine caller purpose, find solutions for inquiries or connect to appropriate party to assist with specific requests. Welcomed visitors in a warm and friendly manner, acting as the first face visitors see on campus, creating a positive guest experience.

Led the hiring process of student leaders by creating application forms, determining priorities for character traits and debriefing with professional staff on candidates. Supervised undergraduate students that served as peer mentors in the Freshmen dorms. Collaborated with Residence Life staff with training for about 55 Resident Assistants and Peacemakers, covering spiritual formation, community building, workshop programing, and student outreach.

Spearheaded On-campus Student Employment Fair, connecting 28 students with 14 offices across campus, managing logistics, marketing through social media & class visits, and executing day-of event. Developed weekly “hot jobs” email, connecting approximately 20,000+ students, faculty and staff with job openings, career fairs and employment events in the community. Partnered with community partner, to create a marketing flyer engaging employers with training for hiring candidates with a criminal background. Transitioned all in-office responsibilities into a remote setting during the COVID 19 crisis, flexibly adapting and assuming additional tasks and duties. Assisted Coordinator and advisors in planning and facilitating boutique and major focused employment and career fairs on campus and across the community. Led engaging class presentations for up to 30 students, utilizing public speaking skills to promote services and events.

Work Study, Admissions OfficeHosted 20+ overnight prospective students increasing interest in the campus through personal engagement. Acted as a campus ambassador giving 5+ tours per week to incoming students and families sharing extensive information about services and programs offered at the university. Kept confidentiality, when filing students’ information, calling Spanish and English-speaking prospective applicants both domestic and internationally, encouraging enrollment, answering questions, and addressing concerns. Assisted in event planning and execution of 4 open houses and other admissions events per semester for up to 100 guests.Work Study, Accessibility Services and Academic Support Center (2014-2017)Tutored for Spanish courses (basic to advanced) Served at the Front desk, scheduling and answering phone calls sharing relevant information on tutoring services. Handled sensitive and confidential information on student accommodations.Assisted in planning for Disabilities Awareness Month 2017, researched best practices, handed out marketing materials across campus and day of logistics. Work Study, Sodexo Catering Services (2014-2015)Checked in with patrons to ensure that they are enjoying their meals, and take action to correct any problems.Served food and beverages to patrons or serve specialty dishes at tables as required.Cleaned tables or counters after patrons finished dining.Prepared tables for meals, including setting up items such as linens, silverware, and glassware.Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.

Masters In Counseling And Human Development, Student Affairs In Higher Education

Bachelor'S Degree, Psychology