Carol Biolsi Email & Phone Number

Evanston, Il, Us

Led project and instructional design efforts for a variety of complex learning initiatives. Worked closely with clients to deliver on-time and on-budget solutions under tight deadlines. Managed, coached, and worked closely with contractors. Scoped work efforts, developed project plans, and managed workflow.

Lincolnshire, Il

Led a high-performing team of Contact Center trainers who design, develop, and deliver learning solutions for an organization of 1900+ team members. Worked closely with Contact Center leaders and business partners to understand business needs and align learning solutions with strategy.

Lake Forest, Il

Led cross-functional teams, design efforts, and contracted resources with tight timelines, budgets, and resources. Leveraged internal and external research for analysis. Developed and implemented proactive change management and communication plans. Incorporated cutting edge approaches into blended learning designs including the complete learning experience, the flipped classroom model, gamification, mobile learning, virtual classrooms, simulations, case-based learning scenarios, mentor programs, discussion boards, distance learning, hands-on face-to-face experiences, and e-learning. Analyzed learner and manager feedback for program modifications. Worked with business partners to measure business results from learning programs. Built strong relationships and trusted advisor relationships with business partners. Participated in cross-functional teams for strategic corporate initiatives.

Evanston, Il

Operated a successful independent consulting business by building relationships and earning repeat business from a small number of clients and past business partnerships. Select clients included Grainger, Envision Group Consulting (Baxter, Zimmer, and Accero), Bally Total Fitness, The GMarie Group (United Airlines).

Greater Chicago Area

Led a team of instructional designers and managed external vendors to design and develop courses, workshops, and curricula for leaders, managers, and club staff. Led the conversion to Learning Management System-based course tracking, course assessments, and the printing-on-demand and fulfillment of materials by an outside vendor. Implemented standard templates and design processes to reduce development timelines. Oversaw evaluation and analysis of participant reaction, learning, and behavioral changes associated with training initiatives and incorporated those findings into curricula and course design.

Produced and managed award-winning training and communications projects for clients such as Abbott Laboratories, ABN AMRO, American Lung Association, Ameritech, Amtrak, Boise Office Solutions, ComEd, Fuji, Grainger, Hewitt Associates, Mercury Marine, Rockwell, and Walgreens. Developed proposals, created and tracked budgets and timelines, assessed client needs, managed production efforts, managed quality assurance, and interacted with clients. Created design documents, worked with subject matter experts, organized content, and scripted and storyboarded content. Evaluated training programs using Kirkpatrick’s four levels of evaluation.

Greater Chicago Area

Managed client projects and a team of developers and graphic designers. Analyzed customer needs, developed proposals, interacted with clients, and managed development and implementation efforts. Translated organizational objectives into effective technology solutions.

Greater Chicago Area

Held various positions, including:Manager, New Product Development Coordinated new product development activities. Generated and screened new product ideas, conducted research, and developed business cases. Partnered with business units to develop product and service descriptions. Performed research, developed product strategies, and wrote portions of the business cases.Ameritech Fellow, Institute for the Learning Sciences Awarded one of two fellowships to develop Ameritech training projects at Northwestern University and earn a Master of Arts degree in Learning Sciences. Designed interactive, multimedia educational software with underlying artificial intelligence. Engineer, Current Planning and Interoffice Facilities Planning Planned, budgeted, and scheduled capacity changes and retrofits of central office switches and interoffice facilities. Led a departmental quality improvement team to improve internal processes. Won "I Have an Idea" and "Innovation" awards.

Ma, Learning Sciences

Mba

M Eng., Electrical Engineering

Bs, Electrical Engineering