Carol Cullum Email & Phone Number

Achievements:I have managed a full-cycle recruitment for 100+ positions annually.I reduced employee turnover through the creation of an employee engagement program.I Implemented a performance management system.I reduced office operational costs by renegotiating vendor contracts and streamlining supply management.I built and led a team for a BDC office, maintaining a high employee satisfaction rateI Improved customer satisfaction scores through staff training and process improvements.I managed a team of 20+ automotive technicians, I put in place a quality assurance program that reduced customer complaints. Skills:Recruitment & Onboarding: Talent acquisition, candidate sourcing, and employee orientation programs.Employee Relations: Conflict resolution, disciplinary actions, and mediation.Compliance: Knowledge of employment laws (FMLA, ADA, OSHA, EEOC) and maintaining legal compliance.HR Policy Development: Crafting and updating employee handbooks and company policies.HRIS Systems: Proficiency in systems like Workday, ADP, CDK, Avimark, and CareAcademyConflict Resolution: Handling escalated customer issues with diplomacy and professionalism.Administrative Support: Calendar management, meeting coordination, and office communications.Facility Management: Overseeing maintenance and ensuring compliance with safety regulations.Problem-Solving: Quick and efficient resolution of day-to-day office issues and crises.Team Leadership: Training, mentoring, and coaching of customer service staff.