Carole Steer Email & Phone Number

Calgary, Alberta, Canada

• Provided coaching and support to managers regarding performance management.• Led the implementation of Ceridian Dayforce as the payroll and workforce management software. • Developed HR policies, considering employment standards and legal issues. • Developed and managed the communication, roll out and administration of the employee engagement survey and survey result.• Mediated people issues in a proactive manner to allow each party the opportunity to be heard, focusing on facts and developing a game plan for moving forward.• Worked closely with executives to develop corporate values to underscore recognition program.• Investigated employee complaints by gathering facts, interviewing parties involved, and facilitating resolution.• Tracked and analyzed team member data including turnover and ESG.• Successfully managed the integration of employees (union and non-union) via three separate acquisitions. • Supported employees through changes in corporate processes. • Acted as the chair of the Culture & Wellness Committee in response to Covid-19 pandemic. • Participated in the Canadian and US Mercer salary compensation surveys.• Managed US/Canada work visa applications. • Effectively communicated HR initiatives to employees. • Implemented a talent acquisition system to screen resumes, follow up, provide tailored interview questions, assess candidates to create efficiencies for hiring managers and improving new hire fit.• Worked with team leaders to create performance improvement plan for employees, and checked in regularly to assess progress, which supported employee success and high staff retention rates.• Conducted and oversaw leadership seminars, such as how to have difficult conversations, coaching, what it means to be a leader and emotional intelligence.• Supported and processed payroll for both Canada and the US.

Calgary, Canada Area

• Coached leaders to achieve consistent and fair performance management process.• Developed corporate policies, standard operating procedures and employee handbook.• Devised recruitment policies and facilitated all new hire orientations.• Developed new process for employee performance reviews which resulted in marked performance improvements.

Calgary, Canada Area

• Maintain company compliance with all provincial and federal laws, in addition to establishing organizational standards.• Develop corporate policies, standard operating procedures and employee handbooks.• Manage payroll process and benefits plan ensuring employees were paid accurately in a timely manner.

Calgary

• Played critical role in building a Human Resources department, resulting in the implementation of corporate policies and training, consistent recruitment and performance management strategies.• Achieved increased employee satisfaction through the development and training of human resources policies such as Respectful Workplace, Parental Leave, Recruitment, Termination, Hours of Work and Overtime, Relocation, Leave of Absence and Privacy.• Provided advice to managers regarding employment legislation for Alberta and BC employees as well as provide guidance regarding performance management.• Maintained company compliance with all provincial and federal laws, in addition to establishing organizational standards.• Monitored and handled all employee claims, including performance-based and harassment incidents.• Conducted job analysis and job evaluations, resulting in quality job specifications.• Coordinated the implementation of HRIS system, which streamlined storage and tracking of employee data.• Created unified process for recruitment and terminations ensuring all divisions are operating in a consistent manner.• Developed and led recruiting skills workshop for area managers and supervisors resulting in hiring of higher quality employees.• Coordinated two acquisitions one month apart, ensuring new employees experience a seamless transition regarding pay and benefits coverage.• Developed a fair and consistent process for handling seasonal employees during spring break up resulting in a decrease in confusion and complaints from seasonal staff.• Effectively promoted the company as an employer of choice in career fairs resulting in an increase of qualified applicants for open positions.

Calgary, Canada Area

In this role, I gained a wealth of knowledge and experience in the HR department. I started out as a junior HR coordinator, responsible for full cycle recruitment of call centre employees. I later began to take on other responsibilities such as the employee recognition program and the employee satisfaction survey as well as conducting Change Management training sessions for all staff. Once Accenture took over, I was given client groups to work with which included the large call centre and other customer service and billing departments. My experience working with the CUPE local 38 union employees, job stewards and union president were so valuable. Within a year, I became the sole HR Advisor for the Calgary office. My peers were in Vancouver and payroll/benefits were in Toronto. I had the privilege of participating in the latest CUPE bargaining sessions to update the new contract. What a great experience!