Carole Steer Email & Phone Number

Calgary, Alberta, Canada

• Provided coaching and support to managers regarding performance management.
• Led the implementation of Ceridian Dayforce as the payroll and workforce management software.
• Developed HR policies, considering employment standards and legal issues.
• Developed and managed the communication, roll out and administration of the employee engagement survey and survey result.
• Mediated people issues in a proactive manner to allow each party the opportunity to be heard, focusing on facts and developing a game plan for moving forward.
• Worked closely with executives to develop corporate values to underscore recognition program.

Calgary, Canada Area

• Coached leaders to achieve consistent and fair performance management process.
• Developed corporate policies, standard operating procedures and employee handbook.
• Devised recruitment policies and facilitated all new hire orientations.
• Developed new process for employee performance reviews which resulted in marked performance improvements.

Calgary, Canada Area

• Maintain company compliance with all provincial and federal laws, in addition to establishing organizational standards.
• Develop corporate policies, standard operating procedures and employee handbooks.
• Manage payroll process and benefits plan ensuring employees were paid accurately in a timely manner.

Calgary

• Played critical role in building a Human Resources department, resulting in the implementation of corporate policies and training, consistent recruitment and performance management strategies.
• Achieved increased employee satisfaction through the development and training of human resources policies such as Respectful Workplace, Parental Leave, Recruitment, Termination, Hours of Work and Overtime, Relocation.
• Provided advice to managers regarding employment legislation for Alberta and BC employees as well as provide guidance regarding performance management.
• Maintained company compliance with all provincial and federal laws, in addition to establishing organizational standards.
• Monitored and handled all employee claims, including performance-based and harassment incidents.
• Conducted job analysis and job evaluations, resulting in quality job specifications.

Calgary, Canada Area

In this role, I gained a wealth of knowledge and experience in the HR department. I started out as a junior HR coordinator, responsible for full cycle recruitment of call centre employees. I later began to take on other responsibilities such as the employee recognition program and the employee satisfaction survey as well as conducting Change Management.